Course description
Communication Strategies
What’s Right for You
Our trainers are experts in delivering onsite and virtual instructor-led training programs for custom or off-the-shelf content. This is a sample course that can be easily modified to meet the needs of your learner audience.
Course Overview
This Communication Strategies workshop will provide participants with an understanding of the impact that their communication skills can have on others, while exploring the different ways in which developing these skills can make it easier for them to succeed in the workplace and beyond.
You will understand the common communication problems; develop skills to ask questions; learn what non-verbal messages are saying; develop skills in listening actively and empathetically to others; enhance the ability to handle difficult situations; and deal with situations assertively.
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Upcoming start dates
Training content
Creating Positive Relationships
Growing Our Self-Awareness
- Do You Question Your Competence?
- Developing Confidence
Communication Basics
Communication Barriers
- Case Study: New Neighbors
- Common Barriers
- Applying the Answers
- Being Mindful
Asking Questions
- Asking Good Questions
- Probing
- Pushing My Buttons
Listening Skills
- Can You Hear Me?
- How Do You Rate Your Listening Ability?
- Active Listening Skills
- What is Said and What is Heard
- Communication Situations
Body Language
- What Do Our Bodies Say?
- Gestures
Communication Styles
- Dichotomies in Theory
- Dichotomies in Action
Creating a Positive Self-Image
- Seven Things People Determine from Your Appearance
- Pre-Assignment Review
- Self-Evaluation
Frame of Reference
Techniques for the Workplace
- Prepare, Prepare, Prepare
- Testing Our Theories
- Delivering Your Message
Assertiveness
- Self-Attitude
- Case Study: A Negative Image
- The Assertive Formula
- Expressing Your No
- Personal Action Plan
Course delivery details
This course can be adapted to suit the needs of your learner audience and delivery context. It can be tailored for half or full-day sessions, depending on which of the following topics are prioritized. Virtual sessions are typically delivered in 2-hour or 4-hour blocks.
Costs
Contact TTA for pricing details.
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TTA (The Training Associates)
TTA is the award-winning leader for Learning & Development talent and solutions. Organizations of all sizes, including Fortune 500 companies, partner with TTA to support their learning initiatives of any size or scope in all locations, virtual or in person....