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CTCOLLAB 1.0 - Troubleshooting Cisco IP Telephony & Video (CTCOLLAB)

Sunset Learning Institute
Training overview
5 days
English
Professional course

Course description

CTCOLLAB 1.0 - Troubleshooting Cisco IP Telephony & Video (CTCOLLAB)

Please note, this is an advanced course to be taken after completion of the CIPTV1 and CIPTV2 courses. Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network.

The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.

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Who should attend?

The primary target audiences for the course are:

  • Network administrators and network engineers CCNP Collaboration candidates

Secondary audiences are:

  • Systems engineers

Training Content

Module 1: Introduction to Troubleshooting Cisco Collaboration Systems Solutions

  • Lesson 1: Identifying Cisco Collaboration Deployments
  • Lesson 2: Using Troubleshooting Methodology
  • Lesson 3: Using Troubleshooting and Monitoring Tools

Module 2: Cisco Unified Communications Manager Troubleshooting

  • Lesson 1: Troubleshooting Common Gateway and Endpoint Registration Issues
  • Lesson 2: Troubleshooting Cisco Unified Communications Manager Availability Issues
  • Lesson 3: Troubleshooting Database Replication Issues
  • Lesson 4: Troubleshooting LDAP Integration Issues

Module 3: Cisco VCS Troubleshooting

  • Lesson 1: Troubleshooting Endpoint Registration Issues
  • Lesson 2: Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues
  • Lesson 3: Troubleshooting Database Replication Issues
  • Lesson 4: Troubleshooting LDAP Integration Issues

Module 4: Call Setup Issues

  • Lesson 1: Describing Call Setup Issues and Causes
  • Lesson 2: Troubleshooting On-Net Single-Site Calling Issues
  • Lesson 3: Troubleshooting On-Net Multisite Calling Issues
  • Lesson 4: Troubleshooting Off-Net Calling Issues

Module 5: ILS and GDPR Issues

  • Lesson 1: Troubleshooting ILS and GDPR

Module 6: Cisco Unified Communications Manager Mobility Issues

  • Lesson 1: Troubleshooting Device Mobility Issues
  • Lesson 2: Troubleshooting Cisco Extension Mobility Issues
  • Lesson 3: Troubleshooting Cisco Unified Mobility Issues

Module 7: Cisco Telepresence Management Suite Issues

  • Lesson 1: Troubleshooting Cisco TMS Issues

Module 8: Voice Quality and Media Resources Issues

  • Lesson 1: Troubleshooting MTP Issues
  • Lesson 2: Troubleshooting Transcoder Issues
  • Lesson 3: Troubleshooting Audio and Video Conferencing Issues
  • Lesson 4: Troubleshooting Audio and Video Quality Issues

Labs:

Guided Lab 1: Troubleshooting Gateway and Endpoint Registration Issues
Guided Lab 2: Troubleshooting LDAP Integration Issues
Guided Lab 3: Troubleshooting Endpoint Registration Issues
Guided Lab 4: Troubleshooting LDAP Integration Issues
Guided Lab 6: Troubleshooting On-Net Multisite Calling Issues
Guided Lab 7: Troubleshooting Off-Net Calling Issues
Guided Lab 8: Troubleshooting ILS and GPDR
Guided Lab 9: Troubleshooting Device Mobility Issues
Guided Lab 10: Troubleshooting Extension Mobility Issues
Guided Lab 11: Troubleshooting Cisco Unified Mobility Issues
Guided Lab 12: Troubleshooting Cisco TMS Issues
Guided Lab 13: Troubleshoot Transcoder Issues
Guided Lab 13: Troubleshoot Transcoder Issues
Guided Lab 14: Troubleshooting Issues with Audio and Video Conferences

Why choose SLI?

Award-winning instructors

Over 50 training locations across North America

All dates are guaranteed-to-run

About SLI

Sunset Learning Institute

Sunset Learning Institute

Sunset Learning Institute is an authorized training center, helping our customers optimize their technology investments by providing convenient, high quality technical training that they can rely on. We empower students to master their desired technologies for their unique environments. What...


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Contact info

Sunset Learning Institute


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Reviews

Average rating 5

Based on 1 reviews

Ralph Minchew
(5)
John Meersma was an excellent instructor and was very knowledgeable on the subject.
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