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ACUCM w/AUC - Administering Cisco UC Manager and Unity Connection

Sunset Learning Institute
Training overview
Professional Course
5 days

Course description

ACUCM w/AUC - Administering Cisco UC Manager and Unity Connection

Administering Cisco Unified Communications Manager (ACUCM) provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network.   

Administering Cisco Unity Connection (AUC) describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection system.

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Who should attend?

The primary audiences for this course are:

  • Phone Network Administrators
  • Data System Administrators
  • Entry-level Network Engineers
  • IT Support Personnel Helpdesk Support Staff   

The secondary audience includes:

  • Learners looking to gain a technical overview of Cisco Unified Communications Manager

Training content

Module 1: Introduction to IP Telephony

  • Lesson 1: Exploring IP Telephony
  • Lesson 2: Describing Deployment Models
  • Lesson 3: Understanding Advanced Multisite Features

Module 2: Defining the Basic Configuration

  • Lesson 1: Logging In to Cisco Unified Communications Manager
  • Lesson 2: Examining Basic Server Configuration
  • Lesson 3: Describing Multilevel Administration
  • Lesson 4: Configuring DRS Backup and Restore Procedures

Module 3: User Administration

  • Lesson 1: Understanding User Configuration
  • Lesson 2: Using the User Web Pages

Module 4: Exploring Phone Registration and Cisco Unified IP Phones

  • Lesson 1: Configuring System Parameters
  • Lesson 2: Supporting Cisco Unified IP Phones
  • Lesson 3: Exploring Phone Registration and IP Phone Communications
  • Lesson 4: Utilizing the Bulk Administration Tool (BAT)

Module 5: Basic Route Plan Configuration

  • Lesson 1: Implementing Dial Plan Connectivity 
  • Lesson 2: Creating Route Plans

Module 6: Route Filters and Digit Manipulation

  • Lesson 1: Configuring Translation Patterns and Route Filters
  • Lesson 2: Implementing Digit Manipulation

Module 7: Class of Control

  • Lesson 1: Defining Class of Control
  • Lesson 2: Using Class of Control Features

Module 8: Understanding Media Resources

  • Lesson 1: Defining Media Resources
  • Lesson 2: Exploring Media Resource Management

Module 9: Features and Services

  • Lesson 1: Describing Basic Features
  • Lesson 2: Exploring Hunt Groups
  • Lesson 3: Describing Phone Services

Labs for ACUCM:

  • Lab 2-1: Performing General Administration
  • Lab 2-2: Configuring Basic Settings
  • Lab 2-3: Backing Up and Restoring a Publisher
  • Lab 3-1: Creating and Associating Users
  • Lab 4-1: Configuring the System to Support Cisco IP Phones
  • Lab 4-2: Using the Cisco Unified Communication Manager BAT
  • Lab 5-1: Configuring Basic Dial Plan Elements
  • Lab 6-1: Configuring Complex Dial Plan Elements
  • Lab 6-1: Implementing Calling Privileges and Restrictions
  • Lab 8-1: Configuring Media Resources
  • Lab 9-1: Configuring User Features
  • Lab 9-2: Configuring Hunt Groups and Call Coverage

AUC Course Outline:

Module 1: Introduction to Cisco Unity Connection

  • Lesson 1: Overview of Cisco Unity Connection
  • Lesson 2: Navigating Cisco Unity Connection
  • Lesson 3: Understanding Call Handlers, Users, and Call Flow

Module 2: Configuration of Users and Contacts

  • Lesson 1: Explaining Users and Contacts
  • Lesson 2: Managing Multiple Users

Module 3: Implementation of Features

  • Lesson 1: Implementing the Dial Plan
  • Lesson 2: Understanding User Features
  • Lesson 3: Accessing Voice Messaging and User Features
  • Lesson 4: Managing Distribution Lists

Module 4: Use of Cisco Unity Connection Applications, Tools and Reports

  • Lesson 1: Designing an Audiotext Application
  • Lesson 2: Using Cisco Unity Connection Tools and Reports
  • Lesson 3: Using the DRS

Labs for AUC:

  • Lab 1-1: Verifying Connectivity and Call Flow
  • Lab 1-2: Verifying and Configuring Call Handlers
  • Lab 1-3: Working with Users and Extensions in Voice Mail
  • Lab 2-1: Preparing to Configure Users and Contacts
  • Lab 2-2: Managing Users and Contacts
  • Lab 2-3: Managing Multiple Users
  • Lab 3-1: Implementing the Dial Plan
  • Lab 3-2: Understanding User Features
  • Lab 3-3: Implementing Integrated Messaging and User Features
  • Lab 4-1: Implementing an Audiotext Application
  • Lab 4-2: Using Cisco Unity Connection Tools and Reports

Sunset Learning Exclusive Additional Material: 

Cisco Unified Communications Solutions Maintenance

Lesson 1: Understanding Cisco Unified Communications Manager Reports

  • Generating Reports on Cisco Unified Communications Manager
  • Analyzing Generated Reports

Lesson 2: Understanding the Call Detail Record Analysis and Reporting Tool (CAR)

  • Cisco Unified Communications Manager CAR Tool Overview
  • CDR Management and System Settings
  • Generating CDR Reports

Lesson 3: Monitoring the System with Cisco Unified Real-Time Monitoring Tool (RTMT)

  • Cisco Unified RTMT Overview
  • Monitoring the System with Cisco Unified RTMT
  • Monitoring Cisco Unified Communications Manager with Cisco Unified RTMT

Labs:

  • Lab 1: Generating Cisco Unified Communications Manager Reports
  • Lab 2: Generating Cisco Unified Communications Manager CAR Tool Reports
  • Lab 3: Monitoring the System with Cisco Unified RTMT

Why choose SLI?

Award-winning instructors

Over 50 training locations across North America

All dates are guaranteed-to-run

About SLI

Sunset Learning Institute

Sunset Learning Institute

Sunset Learning Institute is an authorized training center, helping our customers optimize their technology investments by providing convenient, high quality technical training that they can rely on. We empower students to master their desired technologies for their unique environments. What...


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Reviews

Average rating 5

Based on 2 reviews

Thomas Washington
(5)
Very informative, I was very pleased with the instructor and course material. I will now be able to preform my job with great efficiency.
Dejuan Reeder
(5)
Although I have worked in VoIP professional before, Maren was an abundant source of information and she taught me new tips and tricks to be a VoIP master.
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Training reviews
Course rating
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Based on 2 reviews

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