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Business Systems Analysis

Training overview
Corporate / Group Training
Self-paced Online, On-site
5 days

Start dates
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New Zealand
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United States of America
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SoftEd course

Course description

Business Systems Analysis

Want to learn the fundamental skills to be a great BA? Our Business Systems Analysis course will provide you with a structured approach to business analysis and will give you the tools and techniques required to make a real difference to your organization. You will gain an understanding of the integral parts of a business system, how to perform analysis activity and how to engage stakeholders.

This comprehensive course is full of valuable material for a BA including in-depth requirements and business systems concepts, product scoping, requirements elicitation, modelling techniques such as data modelling, process modelling, use cases, business rules modelling, and requirements validation and impact analysis.

Particular emphasis is placed on understanding the problem or opportunity at hand and ensuring that the resulting solution provides benefit to the organization by meeting defined goals and objectives.

This course can also be offered virtually. Contact SoftEd to learn more about delivery options.

COVID-19 Update

In light of COVID-19, this provider is now delivering some or all of their courses online. Contact them for more information!

Who should attend?


To get the most out of this course you should have some understanding of basic business practice and the capabilities and limitations of computer systems.

Intended for:

  • Those new to the business or systems analysis role
  • Experienced analysts looking to formalize your training
  • Non-information systems person working with systems analysts
  • Project Managers looking to improve your analysis skills

Training content

By the end of this course you will be able to:

  • Apply a structured, disciplined approach to understanding business systems and solving business problems
  • Understand the importance of your stakeholders and their goals
  • Produce effective requirements
  • Plan, conduct, and follow up a structured investigative interview
  • Understand that there are many analysis techniques and when to apply each of them
  • Produce a process model of an end-to-end business process
  • Produce a use case diagram and a detailed use case description
  • Produce some user stories
  • Produce an entity-relationship diagram and a data dictionary
  • Build decision trees and decision tables to represent and clarify business rules
  • Use critical appraisal techniques to refine and improve a system specification
  • List the desirable contents of a business requirements specification


For more information about course cost please fill out the information request form.

Certification / Credits

IIBA accredited: This course is endorsed by the International Institute of Business Analysis (IIBA) and is aligned with the Business Analysis Body of Knowledge (BABOK). This course will contribute 35 PDU's (Professional Development Units) towards the IIBA certification requirements for ECBA, CCBA, CBAP and CBATL. Please note the PDU requirements may vary between certifications, please check the IIBA website for full certification requirements. SoftEd's EEP number for this course is E48087-003.

Project Management Institute (PMI) accredited course: This course is accredited with PMI and will contribute 35 Professional Development Units (25 technical hours, 6 leadership hours and 4 strategic hours) towards your chosen certification.

About SoftEd


Today’s businesses need to be responsive, adaptive and future-focused. They need to be agile. That’s where SoftEd comes in. As an agile consultancy, and the largest provider of ICAgile training globally, we’ll help you to transform your way of thinking...

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Average rating 5

Based on 5 reviews.

A. De Socorro
This is definitely a course I would recommend to people new to the BA role or for people needing a refresher course.
S. Richards
I believe that this was one of the most comprehensive BA courses that I've attended.
M. Bott
Very well presented. Would recommend to anyone that requires BSA training.
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