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Telephone Skills for Administrative and Front-desk Professionals

Training overview
Professional Course
From 199 USD
Start dates
199 USD
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Course description

Telephone Skills for Administrative and Front-desk Professionals

You are the hub of the office—the first person most people come into contact with and the real face of the company. You are vital, and the impression you make absolutely matters!

How do you make sure you always come across as friendly, professional and helpful on the phone—even when you’re doing a million things, and the world around you is begging for your attention? This Webinar has the answers.

You’ll discover how to get to the root of why a caller’s calling the first time—so that you can eliminate the frustration of misdirected calls. You’ll be able to quickly and easily disarm difficult or annoyed people early on. And you’ll reduce your stress and improve the reputation of your organization at the same time.

The course is delivered as Webinar Event + Recording

Training content

A few agenda highlights:

  • Essential words and phrases that make a caller feel welcomed and give a great impression of your company
  • Tips for dealing with a high volume of calls—and how to diplomatically place people on hold
  • Simple guidelines for handling and disarming difficult people, whether they’re rude, angry or upset
  • Making sure you’re understood; great vocal techniques and speech pacing tips that can make all the difference
  • Tricks to taking a message or transferring a call
  • Simple phone etiquette tips—and why it matters so much
  • Speaking with a smile: How to convey your enthusiasm and positivity through your voice

About SkillPath


A leader in learning and development since 1989,SkillPath provides professionals worldwide with strategic and innovative training solutions Our mission is to provide the highest-quality training for companies and business people around the world, so they can benefit personally and professionally...

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Contact info


6900 Squibb Road
66202 Mission Kansas

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