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How to Remain Cool and Collected in Challenging Conversations

Training overview
Professional Course
From 199 USD
Start dates
199 USD
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Course description

How to Remain Cool and Collected in Challenging Conversations

Stop stressing out! Intense conversations—heated meetings, difficult negotiations or confrontations with angry colleagues or customers—happen occasionally in almost every work situation. That’s a given you can’t control.

What you CAN control is the way you choose to react to any potentially stressful conversation, confrontation or allegation. Keeping calm is critical.

How to Remain Cool and Collected in Challenging Conversations helps you develop the skills you need to stay fearless, grounded, clear-headed and calm in the face of stressful interactions—and how to recover if you ever lose your composure.

The course is delivered as Webinar Event + Recording

Training content

A look at what you’ll learn in just one 60-minute session:

  • Approaching difficult conversations with honesty and the proper mindset
  • 5 simple strategies for keeping your cool
  • Emotional triggers that can cause a blowup
  • Coming across as resolute and determined without aggression
  • The keys to avoiding a combative mentality, even when others are being confrontational
  • Recognizing when you’re about to lose control of your emotions and need to pull back
  • What to do when you do lose control—steps to repair the damage

About SkillPath


SkillPath is a leader in business training with more than 30 years of experience. Our professional training programs prioritize learner engagement — helping theory take root with learners, so it transforms their thinking and becomes day-to-day practice. SkillPath’s courses are...

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6900 Squibb Road
66202 Mission Kansas

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