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Hospitality Sales Suite
This program focuses on all facets of the sales process and allows you to create a suite of products that you can employ together or a'la cart style to fit your unique training needs.
Participants will be able to:
- Take incoming calls and avoid the “order taker” approach.
- Approach the job of selling with a client-centered, non-manipulative attitude.
- Establish credibility, create interest, build rapport and increase confidence in the first minute.
- Slow down, listen more, ask better questions and take better notes.
- Confirm a client’s needs versus wants, determine their decision process, understand their priorities and get a feel for their overall budget.
- Paint a “picture” of what the hotel will do to meet the client’s most important requirements.
- Give a more personalized and impressive tour of the hotel facilities either online or in person.
- Gauge the client’s temperature and level of understanding.
- Build value before presenting rates and to deal with the rate question early.
- Attain and maintain a higher rate and offer alternatives instead of a discount.
- Respond to concerns, issues and objections – especially a real price objection.
- Request the business (close the sale!) at the right time and in the right way.
- Gain a specific level of commitment that builds the relationship, advances the sales process and drives repeat and referral business.
Who should attend?
This course is suitable for:
- Valet Staff
- Slot Attendants
- Restaurant Servers
- Bar Staff
This course is also available in a webinar format. Request more information from Signature Worldwide about dates and pricing.
Customers service training that increases sales. Sales training that enhances your customer's experience. Signature Worldwide is a leader in training staff to deliver legendary customer service while increasing sales. Customers stay on the program year after year due to their...