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Equipment Edge - Field Service
This is a unique training program that demonstrates the why and the how of providing excellent service at the customer's location. The program is interactive and teaches your team the skills and tools needed to deliver memorable service that is focused on the customer's needs - regardless of the situation.
The course has the following objectives:
- Build consistency in service delivered at the customer's location.
- Develop standards that help guide your team through an exceptional customer interaction.
- Identify sales and rental opportunities and pass them along.
- Diffuse potentially confrontational situations.
- Strengthen relationships with customers resulting in greater retention and more referrals.
Who should attend?
This course is suitable for anyone responsible for delivering an impactful and memorable presentation to a (small or large) group of people.
This course is also available in a webinar format. Request more information from Signature Worldwide about dates and pricing.
Customer service training that increases sales. Sales training that enhances your customer's experience. Training can and should be fun!Whenever the phone rings, a customer approaches an employee, or an online inquiry is generated, Signature Worldwide helps to improve your customer’s...
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