Customer Service Edge Training

Customer Service Edge Training

Exceed Your Customer’s Expectations

Research indicates that up to 80% of all customers who leave for a
competitor report having been satisfied with the previous company.
In today’s business environment, companies are realizing that a
satisfied customer is not enough. Signature Worldwide’s Customer
Service Edge™ is an organization wide approach to creating a
customer service culture that turns satisfied customers into loyal
customers.

Customer Service Edge is a fun, unique and empowering training
solution. Our two-part training focuses first on giving frontline and
support staff the training, motivation and confidence they need to
make every customer experience an exceptional one. Through a
variety of techniques staff will learn how to:
• Help the customer and create immediate and lasting legendary
experience
• Act on customer requests in a service-honoring way
• Handle challenging situations with winning results

By using Customer Service Edge to improve customer
impressions from the beginning of the interaction to the successful
resolution or completion of the request, your employees, your
customer and your business will benefit. Our second phase of
training engages supervisors and managers and builds on the
service training. The primary focus is on communication and
feedback. Supervisors and managers learn how to:
• Recognize great behavior
• Deliver constructive feedback
• Reinforce skills trained

Description
Signature’s Customer Service Edge™ program includes an
assessment defining the culture, standards and processes of the
company from the employee perspective. The assessment begins
with a meeting including the company stakeholders and determines
the level of tailoring or customization of the training content.

Signature will teach your staff our proven “Magic Formula” and nine
non-negotiable service skills to help associates more consistently
delight your customers. Training focuses on the four concepts
of connect, discover, deliver value, and provide a legendary
close. With this program, participants learn to impact customer
impressions, while increasing repeat business and service scores.

Program Outcomes
• Improved ability of the staff to handle customer requests and
problem resolution in a way that guarantees customer satisfaction
• Increased employee commitment to delivering legendary service
at every customer touchpoint
• Greater staff confidence to build rapport with customer during
in-person interactions
• Consistency in customer service standards/skills and improved
customer satisfaction ratings
• Enhanced customer experience resulting in increased customer
loyalty
• Differentiate yourself from the competition