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Customer Experience Edge

Signature Worldwide
Training overview
Professional Course
Webinar, On-site
Start dates
Online
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Worldwide
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Course description

Customer Experience Edge

Creating Legendary Experiences

Research indicates that up to 80% of all customers who leave for a competitor report having been satisfied with the previous company.* In today’s business environment, companies are realizing that a satisfied customer is not enough. Signature Worldwide’s Customer Experience Edge™ is an organization-wide approach to creating a customer service culture that turns satisfied customers into loyal customers.

The program includes:

  •  Assessment: Defines the culture, standards and processes of the company from the employee perspective.
  • Stakeholder Meeting: Establishes program objectives, provides an overview and includes a discussion on cultural changes with stakeholders.
  • Manager / Supervisor Orientation: Introduces management to the training and resulting changes.
  • Kick-off Rally: Builds excitement for upcoming training with an all-employee event.
  • Training for Managers: Provides management with resources needed to integrate a customer service model into daily practices.
  • Training for Employees: Introduces the customer-service culture concept to all employees.
  • Experience Training: Focuses on the application of the customer service skills to create individualized customer experiences.
  • Leadership and Coaching: Equips management with the knowledge to coach employees on customer service skills and performance.

Customer Experience Edge can provide training solutions that enable you to:

  • Increase customer satisfaction ratings
  • Achieve industry quality ratings
  • Differentiate yourself from the competition
  • Manage cultural change

Description

In just over two years, this comprehensive, enterprise-wide program will teach participants strategies and techniques for promoting customer loyalty, which is the key to increasing revenue.

Who should attend?

  • Reservation
  • Sales
  • Marketing
  • Front Desk
  • Bellman
  • Transportation
  • Concierge
  • PBX/Call Center
  • Spa
  • Retail
  • Security
  • Housekeeping
  • Food & Beverage
  • Maintenance
  • Activities

Certification / Credits

Learning objectives

Through a variety of techniques, including role-playing, employees will learn how to create and manage the customer experience by:

  • Improving awareness
  • Building relationships
  • Taking ownership.

Why choose Signature Worldwide?

Our 30+ years of experience includes training over 36,000 businesses in 50 countries

98% of our customers would highly recommend Signature Worldwide to others

Fun, engaging and inspiring training solutions that improve our clients’ ability to acquire and retain customers

About Signature Worldwide

Signature Worldwide

Global Customer Service and Sales Training  You seek customer service and sales training to help your teams effectively cultivate, engage and nurture relationships with customers. But does your training partner have depth of expertise in your industry? Signature Worldwide does....


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Contact info

Signature Worldwide

5555 Parkcenter Circle, Suite 100
43017 Dublin Ohio

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