Customer Experience Edge

Customer Experience Edge

Creating Legendary Experiences

Research indicates that up to 80% of all customers who leave for a competitor report having been satisfied with the previous company.* In today’s business environment, companies are realizing that a satisfied customer is not enough. Signature Worldwide’s Customer Experience Edge™ is an organization-wide approach to creating a customer service culture that turns satisfied customers into loyal customers.

The program includes:

•  Assessment: Defines the culture, standards and processes of the company from the employee perspective.
• Stakeholder Meeting: Establishes program objectives, provides an overview and includes a discussion on cultural changes with stakeholders.
• Manager / Supervisor Orientation: Introduces management to the training and resulting changes.
• Kick-off Rally: Builds excitement for upcoming training with an all-employee event.
• Training for Managers: Provides management with resources needed to integrate a customer service model into daily practices.
• Training for Employees: Introduces the customer-service culture concept to all employees.
• Experience Training: Focuses on the application of the customer service skills to create individualized customer experiences.
• Leadership and Coaching: Equips management with the knowledge to coach employees on customer service skills and performance.

Customer Experience Edge can provide training solutions that enable you to:

• Increase customer satisfaction ratings
• Achieve industry quality ratings
• Differentiate yourself from the competition
• Manage cultural change

Description

In just over two years, this comprehensive, enterprise-wide program will teach participants strategies and techniques for promoting customer loyalty, which is the key to increasing revenue.