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Converting Inquiries into Event Rental Sales

Signature Worldwide
Training overview
Corporate / Group Training
1 day
Start dates
Online
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Worldwide
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Converting Inquiries into Event Rental Sales

Course description

Converting Inquiries into Event Rental Sales

Your employees will convert more transactions per day, every month, all year long. Contact us to find out how Converting Inquiries into Event Rental Sales can boost your revenue potential and help you set the customer service standard
in your market.

What to Expect from Converting Inquiries into Event Rental Sales Training:

3 to 18 participants will spend an engaging and focused session together, learning the skills and tools necessary to help you differentiate your company from the competition and capture more rentals.

Using activity-based exercises and Signature’s proprietary Magic Formula, employees will learn how to:

  • Determine standards that help define exceptional service and drive revenues
  • Recognize customer service and sales opportunities
  • Consistently exceed customer expectations and customer service management skills
  • Take ownership of a situation
  • Gain understanding of the critical role associates play in their own success and the success of your company.

Who should attend?

• Inside Sales Personnel
• Outside Sales Personnel
• Customer Service and Support Personnel
• Rental Office Managers

Training content

Course Agenda

Introduction  

Welcoming activity and an overview of the session

Legendary Service  

Characteristics of exceptional service are reviewed and ways to create a legendary impression are discussed

Power to the People

Tips on providing the customer value. Define the four key concepts of service

Reality Trip

Listen to prerecorded phone calls and identify the customer service skills that were effectively used and areas where improvement is needed

Calling the Competition

Make phone calls to competitors and critique the service and sales skills used

Connecting with the Customer

Insuring that the interaction starts in a positive and professional manner

Discovering and Gathering Information

Tips and process for ensuring understanding of prospective customer’s needs

Skill Practice

Practical role plays and other activities to apply the skills

Delivering Value

Identify key behaviors for delivering value during prospective customer interactions and which set your organization apart from the competition

Skill Practice

Practical role plays and other activities to apply the skills

Closing Strategies

Tips on showing appreciation and setting expectations which further customer relationships and create legendary lasting impressions

Skill Practice

Skill Practice Practical role plays and other activities to apply the skills

Next Steps

Opportunities to deliver additional legendary service are introduced. Discuss the components of Signature’s ongoing reinforcement program

Course delivery details

  •  This training is available via an instructor-led virtual classroom using Zoom or onsite at your location.
  • Both training options are delivered by a highly experienced Signature Worldwide trainer. 

Costs

Please request more information from Signature Worldwide about dates and pricing.

Why choose Signature Worldwide?

Our 30+ years of experience includes training over 36,000 businesses in 50 countries

98% of our customers would highly recommend Signature Worldwide to others

Fun, engaging and inspiring training solutions that improve our clients’ ability to acquire and retain customers

About Signature Worldwide

Signature Worldwide

You seek customer service and sales training to help your teams effectively cultivate, engage and nurture relationships with customers. But does your training partner have depth of expertise in your industry? Signature Worldwide does. From Fortune 500 companies to leading...


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Contact info

Signature Worldwide

5555 Parkcenter Circle, Suite 100
43017 Dublin Ohio

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Reviews

Average rating 5

Based on 5 reviews.

Customer Service Representative, Classic Event and Tent Rentals
(5)
Very useful and helpful information and presented in a very understandable and engaging way.
Customer Service Representative, Trench Plate Rentals
(5)
Very engaging web training that not only went through the intended course but was able to really break down what is needed to provide Legendary Customer Service.
Customer Service Representative, Lift Inc.
(5)
Well conducted and informative!
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Training reviews
Course rating
(5.0)
Based on 5 reviews.

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