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Adaptive Performance Management

Signature Worldwide
Training overview
2 days
Next start date: Request Information - Worldwide
On-site / Company-specific

Course description

Adaptive Performance Management

This course was created to provide leaders with the skills, knowledge and practice needed to identify when employees need close supervision and direction, and when they simply need to be empowered to excel.

This is a detailed two-day program that uses real-life examples from the attendees and that concludes with the participants completing reviews, evaluations and action plans for their teams. 

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Who should attend?

This course is suitable for:

  • Front Desk Associates
  • Guest Service Representatives
  • Front Desk Managers
  • Reservationists
  • Revenue Managers
  • Sales Managers
  • Director of Sales
  • General Managers

Training Content

Training content

  • Leadership
  • Desire and Ability Model
  • Expected Behaviors
  • DiSC – (Optional – this adds an additional ½ day to the training) - Understand natural sales styles and their impact on communication
  • Development Approach
  • Introduction to Performance Evaluation
  • Planning and Setting Expectations
  • Evaluation Results
  • The Performance Evaluation Session
  • Mock Performance Evaluation Session


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About supplier

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Signature Worldwide

Customer service training that increases sales. Sales training that enhances your customer's experience. Training can and should be fun!Whenever the phone rings, a customer approaches an employee, or an online inquiry is generated, Signature Worldwide helps to improve your customer’s...

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