Signature Worldwide

Signature Worldwide

Customer service training that increases sales. Sales training that enhances your customer's experience.

Training can and should be fun!

Whenever the phone rings, a customer approaches an employee, or an online inquiry is generated, Signature Worldwide helps to improve your customer’s experience through our legendary employee training and mystery shopping programs. We help you with more repeat visits or finding new customers, building high-performance teams, applying predictive analytics visibility through our reporting, and helping you build a strong brand reputation that supports growth.

Signature Worldwide delivers instructor-led on-site training, instructor-led virtual classrooms, and self-paced eLearning.

The following specialized training programs are offered:

• Transient Edge® - Hotel front desk and hotel reservations training
• Service Edge™ - Customer service training
• Service SkillKit™ - Service Department and shift briefings training
• Customer Experience Edge™- Hotel customer service training
• Call Center Edge™ - Call center sales and customer service training
• Casino Edge™ - Casino and hotel customer service training
• Client Centered Sales™ - Client centered consultative sales training
• Legendary Leader™ - Manager and Leadership training
• Equipment Edge™ - Expert training focused on equipment rental, parts, sales and service
• Rental Edge™ - Put the customer first and watch your sales take off!
• Leasing Edge™ - Lease more apartments and improve ROI
• Social Media Edge™ - Hotel social media strategy training