Support Specialist Training - Training and Certification for Technical Support Professionals
This 2-day course provided by Service Strategies is intended for professionals with advanced experience and skills in support services. It focuses on advanced skills needed by these experienced professionals such as problem resolution techniques, communicating with difficult customers, negotiating strategies, metrics, knowledge management, mentoring, project management and teamwork.
Participants who have taken the course say that it builds on previous support specific programs and prepares them for a role of senior support analyst/engineer. This course enhances the communication and advanced business practices skills in order to be a stepping stone to the next stage in support professional’s career.
At the end of the course, students are prepared to take the in-class written exam to become a Certified Support Specialist. Cost of the exam has been included in the course registration fee.
Instructor-led private classes:
Service Strategies offers private classes at your site for up to 15 students per class. These classes are led by certified instructors with extensive, professional industry experience. The course includes team exercises and covers concepts that are directly relevant to support professionals and the real world situations they face every day.
Instructor-led public classes:
Service Strategies offers public classes in various cities throughout the year. These classes are led by certified instructors with extensive, professional industry experience. If your company has more than six candidates for the course, you are eligible to host it on your premises. Contact Service Strategies for more information about this opportunity.
Who should attend?
This class is intended for:
- Level 2 and 3 support staff
- Senior technical support staff
Certification / Credits
Certified Support Specialist (CSS)
Service Strategies offers post-class assistance through their “Making It Stick” management workshop in order to ensure transfer of skills learned to the job and to help measure return on investment.
Service Strategies - Advancing Service and Support Excellence
Service Strategies strives to advance excellence in service by providing training, consulting, certification, and industry standard programs that always deliver consistent, quality service and support. Service Strategies applies a proven benchmark process to its programs in order to measure and...
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