Course description
Telephone Service Skills
This Telephone Service Skills training course has been designed to introduce participants to the unique challenges facing phone communication, including tone and richness. Participants of this course will develop the skills to drive repeat business and leave their customers satisfied.
This course is offered as an on-demand, onsite program. Onsite training provides organizations with various benefits including, but not limited to:
- Customizable
- Flexible and Nimble
- Scalable
- Engaging Learning Environment
- High Quality Measurable Results
Who should attend?
This Telephone Service Skills training course is suitable for a broad audience as all industry types can benefit from the training. The program is aimed at those professionals seeking to enhance their telephone skills and thus develop better relationships with their clients and their coworkers.
Training content
The following is included in this program:
- The Program
- Participant Guide
- Chapter Download
- Certificate of Completion
- SEE Track
- Program Forum
Costs
The cost of this on-demand training course is $2,000.
Certification / Credits
The training programs from SEE, INC. have passed rigorous academic and professional standards in order to offer their participants continuing education units and, in some cases, credit hours. Students are eligible whether they take the program online or in-person.
Upon successful completion of this course, participants will receive 0.15 – 0.3 Continuing Education Units (CEUs).
Continuing studies
Upon successful completion of this training course, participants will be able to:
- Understand the importance of using an upbeat and friendly tone when answering all incoming calls
- Use correct form and format in greeting a telephone call
- Place a customer on hold correctly, ask about their ability to hold and check back with them frequently and offer alternatives to holding
- Transfer information along with customers in the transfer call equation
- Recognize the unique challenges associated with phone communication related to tone and richness
About SEE, Inc.
SEE, Inc. – Uniting Passion and Commitment for Organizational Success
Through a unique combination of commitment, enthusiasm, and passion, SEE, Inc. offers training solutions designed to foster healthy organizations and build better workplaces. By employing some of today's most effective learning methods, SEE, Inc. allows individuals to develop as effective leaders, integral pieces of...
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Contact info
SEE, Inc.
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