Course description
IT Service Management with System Center Service Manager - MOC On Demand (MS-10965)
About this course:
Lets first get the idea what IT Service Management is. IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers.It is thus concerned with the implementation of IT services that meet customers' needs, and it is performed by the IT service provider through an appropriate mix of people, process and information technology.
This course will provide students with the key knowledge required to deploy and configure System Center 2016 Service Manager. Using hands-on labs, students will learn the following:
- Where Service Manager sits within the System Center 2016 product.
- What business and technical needs Service Manager is designed to meet.
- How Service Manager aligns itself to ITIL and MOF.
- How to architect and implement a System Center 2016 Service Manager deployment.
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