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Quality 101 Foundational Concepts - In-house

QC Training Services
Training overview
2 days
Next start date: Request information - United States of America
On-site / Company-specific

Course description

Quality 101 Foundational Concepts

This class is designed to spark a fire for the love of Quality through an introduction of what quality is and its benefits. This class explores the main areas of Quality – foundational concepts and vocabulary, basic tools and methods, and tools that can be applied on the job immediately.

Course objectives:

This program provides a fundamental and practical overview of quality – the evolution of quality systems and their applications. Problem solving tools and root cause analysis, along with statistics are discussed. Reference the complete Course

  • Definition of Quality
  • Why quality is important to employees, the organization and customers
  • Benefits of quality and the concept of cost of quality
  • Key concepts of total quality management and process improvement
  • Seven commonly used quality tools and how they are used in problem solving
  • Understanding of common quality roles
  • Introduction to common QMS Standards (ISO 9001, etc.)
  • The root cause analysis process
  • The role of statistics in decision making and DOE
  • A brief history of quality and some noted influences

Who should attend?

Engineers, Managers, Executives, Supervisors, or Practitioners that are new to quality, seeking an overview or a starting place to launch their Quality journey.

Training Content

  • Defining Quality
  • Customer Satisfaction
  • Cost/Benefits of Quality
  • Quality Systems
    • Documentation
    • Quality Management
    • Standards Overview
    • Audits
  • Concept of Organizational Excellence
  • Review of Quality in Service
  • Metrology
  • Inspection
  • Process diagram
  • Statistical decision making
  • Evolution of Quality and Gurus
  • Continual Improvement Code Words
    • (benchmarking, JIT, Six Sigma, TQM, Zero Defects, ISO9001, Kaizen, Lean, Cpk)
  • DOE Intro
  • 7 TQM tools
  • Root Cause & CAPA
  • AIAG core pack

About supplier

QC Training

As trainers, we have trained thousands of individuals across dozens of technical subjects – from GD&T and Print Reading to ISO Lead Auditing. Our trainers are experts in their respective fields, leveraging the latest information and industry-standards to support your...

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The teacher was very knowledgeable about quality and with only 2 days of training, I feel confident of improvements I can make within my company. I’ll recommend the training to everyone.
Fantastic overview of essential quality elements and the importance for companies in all industries. The examples given in the materials were good, but the additional examples/experiences given by the instructor were outstanding.
This has been an excellent introduction to quality process and ISO and a great refresher on lean practices.
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Training reviews
Quality 101 Foundational Concepts - In-house
Course rating
Based on 4 reviews

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