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Sensitivity, Diversity & Respectful Communication Skills

Proven Training Solutions
Training overview
Corporate / Group Training
3 hours
Start dates
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United States of America
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Course description

Enhancing Sensitivity & Respectful Communication in the Workplace

Offended people's perception is their reality! We address people's words, tone, actions & behaviors; Improving how they come across to others.

Our common-sensed training approach is different from other training providers. Instead of delivering what is really just a legally-focused discrimination prevention course and labeling it “sensitivity training,” we actually identify & address the causes of insensitive, disrespectful or offensive behavior.  Yes, we tackle the legal issues, but they do little to actually change a manager's behavior or thinking.

We believe the vast majority of people don’t come to work looking to intentionally be insensitive, disrespectful or offensive.  Sometimes, the work place may have become too casual or informal and jokes, stories or attempts at humor cross the line from entertaining to offensive. In other cases, something takes place; someone gets emotional; they open their mouth; their brain stops and quite frankly, they say or do something stupid! We work with your learners to identify their communication and behavior styles – not merely from their point of view – but more importantly, from the perception of their employees, their managers or customers. They have to better understand how their actions or communication style may be perceived by others…in many cases, it’s not just what was said or done…it was how or it was where it was said. In our training, learners build action plans to change their behavior or communication styles to enhance a more respectful and harassment-free workplace. When training managers, we also emphasize & reinforce the importance of them being role models to their employees and stewards of your organization’s reputation.

If our common-sensed training approach appeals to you, please contact us for more information and pricing, thank you.

  • Exceeds all employer training requirements for the new state of New York & New York City harassment prevention laws
  • Increase understanding and build stronger work relationships
  • Create a foundation for increased understanding and respect
  • Provide a more comfortable working climate and improve productivity
  • Communicate more effectively and professionally
  • Reduce misunderstandings and misrepresentations
  • Reduce exposure to legal claims
  • Handle cultural, religious, general and other differences more comfortably
  • Increase people's understanding of their responsibilities and behavior expectations

COVID-19 Update

In light of COVID-19, this provider is now delivering some or all of their courses online. Contact them for more information!

Who should attend?

This course is suitable for all employees, all levels of management & supervision. 

Training content

This course will cover the following topics:

  • All applicable federal and state laws
  • Recognize the actions/words/behaviors that are really causing people to claim harassment or discrimination
  • Understand the 'gray areas' that can contribute to a "hostile work environment" harassment or discrimination claim 
  • Recognize that people's perceptions of us influence their reality 
  • Identify where or how our communication/behavior style may be contributing to a potentially negative perception from employees, co-workers or superiors
  • Preventing insensitivity, harassment or disrespectful behavior before it happens
  • Increase situational awareness (understanding your audience) proactively - think before you speak or do - what a novel concept! 


Proven Training Solutions can provide a quote for this training for your company, please Request Information to find out more.

Why choose Proven Training Solutions?

30+ Years Experience Delivering Customized On-Site & Virtual Training

National Leader in Sensitivity & Harassment-Prevention Training

Experts in Internal Customer Service

About Proven Training Solutions

Proven Training Solutions - Virtual & On-Site Training

Proven Training Solutions has been a provider of customized virtual & on-site training since 1987. All of our courses can be delivered on-site or through an interactive virtual presentation...this includes all of our management and employee training. All of Proven...

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Contact info

Proven Training Solutions

911 Thorn Ridge Lane
29710 Lake Wylie South Carolina

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Average rating 5

Based on 19 reviews.

Robert L.
Exactly what I needed and all the material discussed was very good for my job. I wish I had this the first week!
Jerome D.
I didn’t know about all the legal stuff…it was very helpful. The instructor was very knowledgeable and presented it very well.
Jason B.
Honestly, short of being coached or mentored one on one about sensitivity, I believe the course did it’s job.
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Based on 19 reviews.
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