I need to pay better attention to my sense of humor - people who laugh can also be offended

I can make my communication softer without making it weaker

How to reduce some of the drama in my workplace

I really liked identifying my communication style

I really liked the difference between the home rule and the golden rule

Need to use filters before I speak

Recongizing that I can come across as blunt

Sometimes I can rub people the wrong way

Understanding what causes a hostile work envronment will be a game-changer

I need to be more careful with the words I use

Have to recognize the consequences of my words and actions more proactivley

I need to be a better listener to my employees

The difference between being an assertive and aggressive communiator

Need to think before I speak bedause apologizing after the fact doesn't change anything

I recognized that I can be perceived as playing favorites

My employees need to see me as a role model

It was interesting recognizing some fo the stereotypes I hold

I learned there's a big difference between being assertive and beng aggressive

Learning that I can influence the company culture is really important

Now I understand "other's people's perceptions equal their reality"

I need to be careful of letting my workplace become too casual

When I'm impatient it affeccts hwo I talk to my employees

I liked that we all left with the same "sense of urgency"

I'm going to improve my service style

We all learned what our service style is - how we "serve" our customers