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CVP Development and Scripting (CVPDS Part 1)

ProTech Professional Technical Services
Training overview
5 Days/Lecture & Lab

Course description

CVP Development and Scripting – Part 1 is part of the Cisco UCCE with CVP suite of Contact Centre training classes. CVPDS-1 teaches each student to use the features of Call Studio to build self-service IVR applications and to run and maintain them on the CVP VXML Server, and to interface with UCCE/ICM scripts. Students have ample practice writing applications, using OAMP for put applications into production on the classroom VXML Server, and troubleshooting through log files analysis.

Topics covered include:
  • Overview
  • ICM Routing Scripts
  • Writing Call Studio Scripts (Applications)
  • Working with Subversion Version Control
  • Implementing a Post Call Survey
  • Application to Take Recordings and FTP Them to the Media Server
  • Using the Studio Debugger to Test Applications within Studio
  • CVP Reporting Server:
  • Administration
  • Cisco Courtesy Callback

Who should attend?

CVPD is for Cisco customers, partners, and employees involved in UCCE/CVP or CVP Stand-alone deployments. This class is for application developers, programmers, sales and pre-sales, technical support, and project managers to learn to script in CVP Call Studio and VXML Server.

There are no prerequisites for this course.


5 Days/Lecture & Lab

About supplier

ProTech Professional Technical Services

ProTech Professional Technical Services offers training in a wide variety of subjects from IT to Project Management. Our delivery options are flexible to accommodate your busy schedule. Take a class at one of our training centers or attend one of our virtual...

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ProTech Professional Technical Services

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