Course description
HR Skills™: Handling Difficult Conversations
HR professionals perform a wide variety of tasks within an organization. However, regardless of their role or function area, all HR managers at some point have to engage in difficult conversations. While these conversations are not easy to have, there are ways to make them less difficult.
In this course, we will define difficult conversations as those involving sensitive or contentious matters that often trigger strong emotions that can prove challenging to handle for the participants. We'll discuss how preparing for these conversations, focusing on employee behavior, engaging in active listening, and encouraging back-and-forth discussion can make them more productive. Armed with the right tools and techniques, you can handle difficult conversations and steer them to a successful conclusion.
Upcoming start dates
Training content
- Identify the different types of conflict in the workplace
- Prepare and plan for a difficult conversation
- Recognize and manage your emotions
- Communicate effectively during a difficult conversation
- Apply active listening skills
- Conclude the conversation effectively and formulate an action plan
Course delivery details
Course Access Time: 90 days
Certification / Credits
Credits: 0.2 CEUs / 2 HRCs / 2 SHRMs
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Authorized Training Partner by the Project Management Institute
Over 300 instructor-led and online courses in leadership & business management taught by experienced practitioners
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Project Management Experts, LLC
Project Management Experts (PME) is just that, a consortium of project management experts with at least 20 years of experience who have re-directed their careers to improving the project management competency of our clients. Our training classes focus on building...