Handling Difficult Conversations in the Workplace

Project Management Experts, LLC
Training overview
Professional Course
Self-paced Online
3 hours
From 79 USD

Start dates
Online
79 USD
Start anytime

Course description

Handling Difficult Conversations in the Workplace

If you're a manager or supervisor, you have probably been faced with a difficult conversation with a direct report. Not only do these conversations require sensitivity, delicacy, and in all likelihood, confidentiality, but how the conversation is handled can greatly impact the outcome. This course seeks to prepare learners to better handle awkward and difficult discussions with employees. Many difficult conversations can impact employee productivity, but as the manager or supervisor, you can learn to coach and counsel employees to create a calmer work environment and increase staff retention and productivity in the process.

Training content

  • Describe a six-step model for handling difficult conversations with employees
  • Address 10 common difficult discussions
  • Apply practical tips for handling conversations about difficult behaviors
  • Outline best practices for handling difficult conversations
  • Apply best practices to workplace scenarios involving difficult conversations

Course delivery details

Course Access Time: 90 days

Certification / Credits

Credits: 0.3 CEUs / 3 PDUs / 3 HRCIs / 3 SHRMs

Why choose PME?

Authorized Training Partner by the Project Management Institute

Over 300 instructor-led and online courses in leadership & business management taught by experienced practitioners

Leading provider of Project Management and Agile certifications

About PME

Project Management Experts, LLC

Project Management Experts (PME) is just that, a consortium of project management experts with at least 20 years of experience who have re-directed their careers to improving the project management competency of our clients. Our training classes focus on building...


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Project Management Experts, LLC


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