Course description
Handling Difficult Conversations in the Workplace
If you're a manager or supervisor, you have probably been faced with a difficult conversation with a direct report. Not only do these conversations require sensitivity, delicacy, and in all likelihood, confidentiality, but how the conversation is handled can greatly impact the outcome. This course seeks to prepare learners to better handle awkward and difficult discussions with employees. Many difficult conversations can impact employee productivity, but as the manager or supervisor, you can learn to coach and counsel employees to create a calmer work environment and increase staff retention and productivity in the process.
Upcoming start dates
Training content
- Describe a six-step model for handling difficult conversations with employees
- Address 10 common difficult discussions
- Apply practical tips for handling conversations about difficult behaviors
- Outline best practices for handling difficult conversations
- Apply best practices to workplace scenarios involving difficult conversations
Course delivery details
Course Access Time: 90 days
Certification / Credits
Credits: 0.3 CEUs / 3 PDUs / 3 HRCIs / 3 SHRMs
Why choose PME?
Authorized Training Partner by the Project Management Institute
Over 300 instructor-led and online courses in leadership & business management taught by experienced practitioners
Leading provider of Project Management and Agile certifications
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Project Management Experts, LLC
Project Management Experts (PME) is just that, a consortium of project management experts with at least 20 years of experience who have re-directed their careers to improving the project management competency of our clients. Our training classes focus on building...
The balance between reading and videos was good.