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Project Communications and Stakeholder Management

Procept Associates Ltd.
Training overview
Professional Course
1 or 2 days
Start dates
Start anytime

Course description

Project Communications and Stakeholder Management

This course is designed to provide participants with an understanding of the complexity of managing stakeholders and project communications. We will cover the processes, tools and techniques of Project Communications Management and Project Stakeholder Management as presented in the Project Management Institute’s (PMI®) A Guide to the Project Management Body of Knowledge®

Participants will learn through application to a case study and hands-on exercises.

Who should attend?

This course is ideal for those responsible for managing projects, programs and portfolios; project team leads; and managers whose resources are allocated to projects or who support project work.


There are no prerequisites for this course.

Training content

Introduction & PM Context

  • Introductions
  • Context & Definitions
  • Portfolios, programs, projects
  • Workshops: Introductions, Communication Puzzle (optional exercise)

Identifying Stakeholders

  • Identifying stakeholders and their expectations
  • Tools of stakeholder analysis
  • Stakeholder register
  • Assumptions
  • Plan stakeholder management
  • Workshops: Assumptions Log, Stakeholder Identification

Planning Communications

  • Communication challenges
  • Communication Plan
  • Communications Systems
  • Communication models
  • Type of reports
  • Workshops: Communication Challenges, Project Reporting

Plan Stakeholder Engagement

  • Stakeholder Engagement Plan
  • Benefits of engagement
  • Power Interest Grid
  • Engagement level
  • Workshops: Stakeholder Analysis, What is engagement?

Manage & Monitor Communications

  • Communications Skills
  • Productive Meetings
  • Workshops: Active Listening, Meeting intent, Practise chair session

Manage & Monitor Stakeholder Engagement

  • Managing and Monitoring Stakeholders
  • Stakeholder analysis
  • Salience models
  • Negotiation
  • Workshops: Stakeholder Interactions, Salience Model (optional)

Wrap Up

  • Emerging Trends
  • Workshop: Lessons Learned

Certification / Credits

Credits: 7 PDUs/CEUs

Learning Objectives

At the end of this course, participants will be able to:

  • Use the terminology and processes of stakeholder and communications management
  • Prepare a project or program communications management plan
  • Use the tools of stakeholder analysis
  • Learn tools and develop strategies for managing and monitoring stakeholder engagement
  • Learn tools and develop strategies for managing and project communications
  • Articulate the benefits of a proactive approach to project communication and stakeholder management

About Procept

Procept Associates Ltd.

Since 1963, Procept (and its subsidiaries) have trained over 1 million people from over 17,000 organizations. We focus on developing competencies in project management, change management, agile management, leadership, business analysis, IT and data management, as well as soft skill...

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