Course description
ITIL Managing Across the Lifecycle - In House
The 5-day ITIL Managing Across the Lifecycle course is an independent certification and is the final module in the ITIL Expert certification. This course covers managerial issues such as control systems. relationships between IT, Suppliers and Customer Business Units, and service assessment. A major component of the course will ensure that candidates can identify, justify and analyze the components of Strategic Change such as business value creation, risk management, resource and capability planning, and quality control. Another important part of this course will help the participants reach decisions on key implementation considerations such as organizational design and communication.
Upcoming start dates
Who should attend?
The ITIL Managing Through the Lifecycle course is appropriate for individuals who:
- Require a business / management level of understanding of the ITIL Service management principles.
- Need a deep understanding of how to implement ITSM in order to enhance the quality of IT Service provision.
- Are seeking an ITIL Expert certification in order to gain the benefits of ITIL principles throughout their organization.
- Are seeking an ITIL Advanced Level certification.
- May include but is not limited to, CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners.
Prerequisite
This qualification is only available to candidates who already hold the ITIL Foundation Certificate in IT Service Management (2 credits from the V3 Foundation or V2 Foundation plus Bridge Certificate) and have obtained a further 15 credits (a total of at least 17 credits) as a minimum from a balanced selection of ITIL Service Lifecycle or Service Capability qualifications. Documentary evidence of this must be presented to gain admission to this certification level.
Training content
Business and Management Issues
- Transition to IT Service Management
- The Business / IT Relationship
- Managing ITSM planning and implementation
- Service assessment and monitoring
Managing Strategic Change
- Business Benefits, Business Value, benefit realization
- Critical Success Factors
- Resource and Capability planning including costing and budgeting
Managing Strategic Change
- Customer liaison, relationship management, and value nets / chains.
- Terminating Services
Risk Management
- Risk identification, evaluation, transfer, and corrective actions
- Provider, market, supplier, and contract risks
- Design and operational risks Organizational Factors
- Challenges, structure, knowledge management, and governance.
Complimentary Guidance
Certification / Credits
Learning Objectives
Participants will gain practical skills in the following areas:
- Service Management Business and Managerial Issues
- Planning and Implementation of IT Service Management
- Strategic Change and Risk Management
- Service Assessment
- Complementary Industry Guidance
Contact this provider
Procept Associates Ltd.
Since 1963, Procept (and its subsidiaries) have trained over 1 million people from over 17,000 organizations. We focus on developing competencies in project management, change management, agile management, leadership, business analysis, IT and data management, as well as soft skill...