Advanced Facilitation Techniques - In House

Introduction

• Define the role of the facilitator.
• Distinguish process from content.
• Identify the client of the facilitation.

Create Collaborative Client Relationships

• Develop a working partnership with the client.
• Use the visioning technique to establish goals for the facilitation.
• Design facilitation application to meet client needs.
• Use the sequential question technique to diagnose the client need.
• Manage multi-session event effectively.
• Use the appreciative review technique to assess client feedback.

Plan Appropriate Group Processes

• Select clear methods and processes.
• Use the troubleshooting technique to identify weaknesses in the approach.
• Prepare time and space to support group processes.
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Create and Sustain a Participatory Environment

• Communicate effectively in participatory and interpersonal environments.
• Use facilitated listening to develop the listening skills of clients.
• Ensure inclusiveness by honoring and recognizing diversity.
• Use written brainstorming to include participants with varied communication styles.
• Manage group conflict.
• Use the needs and offers dialogues technique to mediate negotiations.
• Evoke group creativity.
• Use the gallery walk technique to encourage group creativity.

Guide the Group to Appropriate and Useful Outcomes

• Guide the group with clear methods and processes.
• Use constructive criticism to evaluate decision options.
• Facilitate group self-awareness about its task.
• Use exit surveys to promote self-awareness.
• Guide the group to consensus and desired outcomes.
• Use decision grids to evaluate decision options.
• Use multi-voting to reach group consensus.

Wrap Up