Course description
Skillful Communication
This program builds the effective communication skills that leaders and other professionals need to function well. Leaders and other professionals spend more time communicating than anything else. They interact with employees, peers, customers, vendors and many other stakeholders in the success of your organization.
The most important communication skill—of reading, writing, listening and speaking—is listening. It is the basis of learning and problem-solving, of building rapport and relationships and of understanding customer needs. By balancing the skills and increasing proficiency, individuals avoid misunderstandings, increase alignment, reduce conflicts and present a professional image.
This program is available as a half-day or one-day classroom version.
COVID-19 Update
In light of COVID-19, this provider is now delivering some or all of their courses online. Contact them for more information!
Who should attend?
This program is designed for professionals, team leaders, sales and service associates, managers and supervisors.
Training content
Using live demonstrations, experiential activities, role plays and practices, participants learn how to:
- Recognize the four parts of communication and the situational appropriateness of each.
- Listen to others in a way that prevents misunderstandings.
- Advocate for a point of view or share an idea and check for understanding and alignment.
- Apply communication skills to common conversations, such as problem solving or dealing with difficult emotions.
Costs
Contact PPS International Limited for pricing details.
Why choose PPS International Limited?
Network of 200+ facilitators from around the world
Training delivered in 8+ languages
6000+ participants trained every year
About PPS International Limited
PPS International Limited
We are a company that develops leaders. When you consider that there are approximately 209,000 training professionals in the United States and that about one in four businesses outsource their training to these professionals, it’s hard to say we are unique;...
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Contact info
PPS International Limited
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