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Communication Skills: Doing the Tough Stuff Well

PPS International Limited
Training overview
1 day
Next start date: Inquire for more information - Nationwide
On-site / Company-specific

Course description

Communication Skills: Doing the Tough Stuff Well

Ask leaders what the toughest parts of their jobs are and you’ll likely hear something such as, “Giving bad news” or “Talking to someone about poor performance.” The truth is that very few people enjoy holding difficult conversations and even fewer do it well.

In this workshop, leaders learn how to use assertive and respectful communication to deliver messages that are tough for the sender to give and for the receiver to hear. Through practical examples and real-world practices, the leader gains confidence to tackle the “tough stuff” that faces the formal and informal leader.

This program is available as a half-day or one-day classroom version.

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Who should attend?

This program is designed for team leaders, supervisors and managers who have responsibility for advocating on behalf of the organization and providing feedback and direction.

Training Content

As part of this program, participants identify difficult situations in their organizations, work in small groups and practice in order to:

  • Recognize the value in handling management issues as they occur, rather than waiting or avoiding them.
  • Choosing the most effective level of assertiveness for the message to be delivered.
  • Reduce the effect of difficult reactions that arise from mixed messages and lack of confidence.


Contact PPS International Limited for pricing details.

Why choose PPS International Limited?

Network of 200+ facilitators from around the world

Training delivered in 8+ languages

6000+ participants trained every year

About PPS International Limited

PPS International Limited

PPS International Limited

We are a company that develops leaders. When you consider that there are approximately 209,000 training professionals in the United States and that about one in four businesses outsource their training to these professionals, it’s hard to say we are unique;...

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Contact info

PPS International Limited

117 Hedge Street
29681 Simpsonville South Carolina

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