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ITIL® Capability - Planning, Protection & Optimization

Phoenix TS
Training overview
3 days
Classroom / Public
Course description

Course description

ITIL® Capability - Planning, Protection & Optimization

  • 3-Day instructor-led training course
  • ITIL Foundation classes scheduled each month for live online and in-person delivery in Columbia, MD & Tysons Corner, VA
  • ITIL Foundation classes can de delivered onsite for groups of 5 or more students 
  • Eligible for MyCAA scholarship

Who should attend?

This course is designed for all IT professionals who aim to focus on aligning IT with business goals. Typical job roles include:

  • IT Project Managers
  • IT Managers
  • IT Project or Team Members
  • Coordinators
  • Network Operators
  • Business Process Analysts
  • IT Architects
  • Consultants
  • Systems Integrators
  • Help Desk Managers and Staff
  • Application Developers

Recommended Experience

Although there are no prerequisites, candidates benefit by having at least:

  • Basic knowledge of IT terms and minimal experience in the IT field. 

Training Content

Definition of Service Management

  • Lesson 1A: Purposes of IT Services
  • Lesson 1B: Source of Customer Value for IT Services
  • Lesson 1C: The Need for It Service Management

Introduction to ITIL

  • Lesson 2A: Best ITIL Practices
  • Lesson 2B: Adopting ITIL
  • Lesson 2C: ITIL Qualification Scheme, Bodies, and Certifications

Service Strategy

  • Lesson 3A: Design, Develop and Implement a Service Management Strategy
  • Lesson 3B: Service Management as a Strategic Asset
  • Lesson 3C: Objectives and Expectations for a Service Strategy
  • Lesson 3D: Prioritization Opportunities – Identification and Selection

Service Design

  • Lesson 4A: Service Design and Development
  • Lesson 4B: Process Development
  • Lesson 4C: Methods and Principles for Design
  • Lesson 4D: Strategy into Services Conversion

Service Transition

  • Lesson 5A: Capability Development and Improvement
  • Lesson 5B: Methods for Transitioning Services into Operation
  • Lesson 5C: Change Management
  • Lesson 5D: Enabling Innovation without Undesirable Results

Service Operation

  • Lesson 6A: Deliver Support Services in an Effective and Efficient Manner
  • Lesson 6B: Offering Value to Service Provider and Customer
  • Lesson 6C: Stability Maintenance and Change
  • Lesson 6D: Organization Methods for Improved IT Support

Continual Service Improvement

  • Lesson 7A: Value Creation and Maintenance
  • Lesson 7B: Need for Better Design, Introduction and Operation of Services
  • Lesson 7C: Improvements for Service Quality, Business Continuity and IT Efficiency
  • Lesson 7D: Linking Efforts for Improvement to Strategy, Design and Transition

Exam Review and Practice

About supplier

Phoenix Technology Solutions is an industry leader in providing professional end user, management and technical professional training services to the Federal Government and commercial organizations. We are an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) and a training solutions provider headquartered in...

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Contact info

Phoenix TS

Suite 500
10420 Little Patuxent Parkway
21044 Columbia MD

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