Patients VOICE is a healthcare customer service training program designed to improve HCAHPS patient satisfaction score, staff satisfaction, teamwork, and healthcare quality (www.patientsvoice.com). Patients VOICE consists of ten one-hour Skill Clinics conducted by client trainers for all healthcare employees every two to four weeks with practice, documented accountability, and coaching between each Skill Clinic. Patients VOICE includes a built-in coaching program and service rewards program and can be customized to fit the unique needs of each hospital, clinic, practice, homecare, or nursing home. To see a recorded 15-minute webinar, go to www.patientsvoice.com/recorded-webinar. For a FREE Custom Proposal go to www.patientsvoice.com/custom-program.