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Business Process Transformation

Orion Development Group
Training overview
Professional Course
Virtual Classroom
13 hours
From 1,295 USD
Start dates
Online
1,295 USD
May 31, June 1,7,8 (from 1-4:30 pm EST)

Course description

Business Process Transformation

Developing and Implementing Innovative Solutions

There is no one-size-fits-all recipe for getting better business results. It is both art and science, requiring data-driven problem solving and out-of-the-box solutions to assure sustainable success.

This 4-Half Day instructor-led, LIVE online seminar will add creative redesign techniques (Six Hats, SCAMPER, Five Max) to your classic, data-driven process improvement skills so you are able to deliver both continuous improvement and breakthrough solutions for your organization. It takes a strategic view that assesses how your organization's unique process strengths can be leveraged as competitive weapons.

Who should attend?

Who Should Attend

You will benefit most from this learning experience if you are a (an)

  • System or Business Analyst
  • Business Process Owner or Manager
  • Functional or Project Manager
  • Process Improvement Team Leader or Member
  • IT Upgrade (ERP, CRM) Team Leader or Member
  • Customer Experience professional
  • Candidate for ABPMP certification
  • Professional actively involved in your organization's process improvement, customer experience or strategy execution initiatives

Training content

I. Innovation in Business

  • Transformation examples
  • Strategy/Process/Innovation Synergy
  • Generating Solutions: Improvement vs. Innovation

II. Process Improvement Strategies

  • Optimizing process flow
  • Managing variation
  • Making data-driven decisions

III. Process Innovation Techniques

  • Creative thinking: When science is not enough
  • Brainstorming- Guidelines
  • Six Hats Thinking
  • Five Max Method
  • Assessing Solutions
  • Mapping To-Be Processes

IV. Leveraging Process Excellence

  • Identifying Unique Process Capabilities
  • Kano Model
  • Process Extension
  • Market Extension
  • Competitive Analysis
  • Value Curves

V. Implementation

  • CODE - Implementing Change
  • Creating your roadmap
  • Questions to answers at each phase
  • Defining value from your stakeholder"s perspective
  • Implementation charter/Statement of Work
  • Assessing "winners" and "losers: from change
  • Facilitation tips

Course delivery details

This is a 4-Half Day, Instructor-Led, LIVE Online seminar.  

Costs

  • Early Bird Discount: $1,095
  • Standard Registration Fee: $1,295

Certification / Credits

What You Will Learn

  • Evaluate the need for innovation vs. improvement
  • Interpret data and graphics to make key decisions
  • Think outside the "process box"
  • Devise innovative process designs based on customer needs
  • Evaluate and apply process redesign alternatives
  • Develop results-oriented process solutions
  • Assess the strategic impact of process capabilities
  • Deliver more value to current and future customers

13 CPE Credit Hours

About ODGroup, Inc.

Orion Development Group

America’s #1 Business Process Management Provider for Professional Development & Onsite Training For more than 25 years, Orion has established itself as one of the elite and recognized experts in Business Process Management. This expertise is recognized by prominent universities...


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Contact info

Orion Development Group

114-04 Beach Channel Drive
11694 Rockaway Park New York

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businessprocessmgmt.com

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