Course description
Successful organizations are keenly aware of their customers’ needs and strive to meet them. But, what exactly constitutes a consultative and customer centric approach to sales, service and operations?
This course defines consultative sales and provides proven, specific models for executing that strategy from the initial sales process through service delivery and service recovery.
Who should attend?
This course is designed to provide a solid foundation on the best practices and techniques of project managers, and is ideal for the following:
- New project managers
- Project managers without formal training
- Anyone considering a career change involving project management
- Anyone wanting to learn more about project management
- Team leaders
Training content
- Metacognition and Cognitive Schemas
- Interactive Style Preferences
- Four Icons of Interaction
- Intrinsic Needs and How They Link to Interactive Style
- Journey Mapping
- The First Four Minutes Phenomenon
- Establishing Rapport by Interactive Style
- Identifying Critical Customer Needs
- Framing and Bridging Capabilities to Needs
- Handling Customer Concerns
- Closing and Onboarding New Customers
- Customer Retention Strategies
Course delivery details
This program meets virtually via video conference call twice a week.Class sizes are limited for maximum interaction and the format is live and highly interactive.Group exercise and reflection ensure absorption of content and approaches.
Class Days and Times:-
Mondays & Wednesdays
6:00 p.m. - 9:00 p.m.
Costs
The program fee is $3,000 (USD)
About NJIT Innovation Institute
New Jersey Institute of Technology | Learn. Succeed. Lead.
Welcome to New Jersey Institute of Technology. As the state’s public polytechnic university, we continue to invest in the renewal of our existing facilities in addition to adding new spaces, with the goal of providing an exceptional teaching, learning and...
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New Jersey Institute of Technology Innovation Institute
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