The ITIL Intermediate certificate in Continual Service Improvement (CSI) is a course that can be run over three or four days (depending upon the requirements of the training group). Delegates attending this course will gain a comprehensive understanding of ITIL Service Management as it applies to the Continual Service Improvement phase of the Service Lifecycle, aligned to the current version, ITIL: 2011. Delegates will also prepare for and sit a 90 minute, complex multiple-choice examination. The course consists of lectures, detailed group exercises, discussions, examination technique training, mock examinations and culminates in an invigilated exam on the final day.
Do you work at this company and want to update this page?
Is there out-of-date information about your company or courses published here? Fill out this form to get in touch with us.
Delegates attending this course must have successfully achieved the ITIL: 2011 Service Management Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.The Continual Service Improvement Qualification would most likely suit the following candidates:Chief Information OfficersChief Technology OfficersGeneral IT ManagementSupervisor staffTeam leadersDesignersArchitectsPlannersIT consultantsIT audit managersIT security managersIT professionals involved in continual service improvementThe above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.
Premier Provider of Computer Courses and Certifications
New Horizons started in 1982, over four decades ago, providing continuing education and skills training to both individuals and companies. We have become one of the world's largest independent IT and Career Training companies across six continents and over 30...