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6293 Troubleshooting and Supporting Windows 7 in the Enterprise

New Horizons Computer Learning Centers
Training overview
3 days
Classroom / Public
Next start date: Contact for info. - Online
Start dates
United States of America
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Course description

This course is designed for Information Technology (IT) professionals who have experience with Windows XP and Windows Vista who work as Windows 7 Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments.

Course Outline

Implementing a Troubleshooting Methodology

  • Introduction to the EDST Job Role
  • Overview of Troubleshooting Steps

Troubleshooting Startup Issues

  • Overview of the Windows 7 Recovery Environment
  • Configuring and Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Lab : Troubleshooting Startup Issues

Using Group Policy to Centralize Configuration

  • Overview of Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues
  • Lab : Using Group Policy to Centralize Configuration

Troubleshooting Hardware Device, Device Driver, and Performance Issues

  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Monitoring Reliability and Performance
  • Configuring Performance Options in Windows 7
  • Troubleshooting Device Driver Failures
  • Lab A: Resolving Hardware Device and Device Driver Issues
  • Lab B: Troubleshooting Performance-Related Issues

Troubleshooting Network Connectivity Issues

  • Determining Network Settings
  • Troubleshooting Network Connectivity Issues
  • Lab : Troubleshooting Network Connectivity Issues

Troubleshooting Remote Connectivity Issues

  • Troubleshooting VPN Connectivity Issues
  • Using Remote Desktop
  • Troubleshooting User Issues by Using Remote Assistance
  • Troubleshooting NAP Issues
  • Troubleshooting DirectAccess Issues
  • Lab : Resolving Remote Connectivity Issues

Troubleshooting Logon and Resource Access Issues

  • Troubleshooting User Logon Issues
  • Troubleshooting User Profile Issues
  • Troubleshooting File Access Issues
  • Troubleshooting File Permissions Issues
  • Troubleshooting Printer Access Issues
  • Lab : Troubleshooting Logon and Resource Access Issues

Troubleshooting Security Issues

  • Recovering Files Encrypted by EFS
  • Recovering BitLocker-Protected Drives
  • Troubleshooting Internet Explorer and Content Access Issues
  • Lab : Troubleshooting Security Issues

Troubleshooting Operating System and Application Issues

  • Troubleshooting Application Installation Issues
  • Troubleshooting Application Operations Issues
  • Applying Application and Windows Updates
  • Lab : Troubleshooting Operating System and Application Issues

Course Objectives

After completing this course, students will be able to:

- Describe the processes of establishing and using a troubleshooting methodology, and define the EDST job role and responsibilities.
- Troubleshoot startup issues on a Windows 7 computer.
- Troubleshoot client-configuration failures and Group Policy object (GPO) application issues.
- Troubleshoot hardware device, device driver, and performance issues.
- Troubleshoot network connectivity issues.
- Troubleshoot remote connectivity issues.
- Troubleshoot logon and resource access issues.
- Troubleshoot security system issues, such as Encrypting File Systems (EFS) BitLocker Drive Encryption, and file permissions.
- Troubleshoot operating system and applications issues.

Who should attend?

The primary audience for this course is the Enterprise Desktop Support Technician (EDST) providing Tier 2 support. The secondary audience for this course is the Desktop Support Technician (DST) in an Upper MORG Organization.

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