Course description

Legal Ethics: Avoid Complaints With Better Communication

From the wild west of online marketing to high-maintenance clients, there's no shortage of ethical pitfalls for today's attorney. Explore key client and potential client touch points and review 21st century hypotheticals. Learn what you can and can't say regarding: testimonials, reviews, rankings, and "misleading" statements. Delve into ethical risks at intake and during active client management. Learn best practices for increasing client satisfaction and dodging poor reviews, or worse, a bar complaint - register today!

  • Overcome ethical risks in cyberspace: legal websites, marketing statements, and review and accolade usage.
  • Get guidance for avoiding ethical risks in intake and potential client management.
  • Learn best practices for mitigating ethical risks and improving satisfaction during active client management.

Training content

  • Online Marketing, Websites, and Outreach
  • Making Contact With Potential Clients: Intake, Social Media, and More
  • Overcoming Issues in Active Client Communications

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About NBI

National Business Institute

At NBI, we believe that enhancing professional knowledge through continuing education empowers our customers to better serve their community. With over 35 years of experience, we understand the needs of legal professionals seeking continuing education and we are dedicated to...

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National Business Institute

1218 McCann Dr
54720 Altoona WI

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