Debt Collection Dos and Don'ts: Calls, Emails, Texts, Social Media, and Letters
National Business Institute
Course description
Debt Collection Dos and Don'ts: Calls, Emails, Texts, Social Media, and Letters
Todays communications technologies provide a number of avenues for collector-debtor communications - and each one comes with their own FDCPA or TCPA compliance risks. This program will reveal what debt collectors must and must never do when using letters, phone calls, voicemails, text messages, emails, and more.
Training content
- New CFPB and FDCPA Rules
- Collector-Debtor Communications and Disclosures: Dos and Don'ts
- Collection and Dent Validation Letters
- Phone Calls, Robocalls, Autodialers, Pre-Recorded Messages, and Voicemails
- Emails, Text Messages, and the FDCPA
- Collecting Debt Using Social Media
- Case Law Updates: Clarifying Gray Areas in Rule Interpretation
Certification / Credits
- Learn what debt collectors can, cannot, and must say to debtors.
- Explore the dos and don'ts of using letters, phone calls, emails, texts, and other methods of communication.
- Clarify new and lingering legal questions with the latest rulings.
Why choose NBI?
More than 1.3 million professionals have trusted NBI with their training
With 35+ years of expertise, we understand the needs of professionals seeking continuing education
Our diverse catalog of 4,000+ courses covers topics in all legal disciplines
About NBI
National Business Institute
At NBI, we believe that enhancing professional knowledge through continuing education empowers our customers to better serve their community. With over 35 years of experience, we understand the needs of legal professionals seeking continuing education and we are dedicated to...
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National Business Institute
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