Master Difficult Conversations

Master Difficult Conversations

Train managers to navigate difficult conversations with team members more confidently and effectively. Enjoy an interactive and collaborative learning experience through this virtual training, which focuses on activity- and practice-based learning to hone key skills. This 3-hour training session, run by one of McLean’s experienced facilitators, is completely online; this means learning can happen anywhere, at any time.

What’s it like to participate?

• One 3-hour live online session focused on encouraging cohort interaction.
• Various activities designed to encourage immediate framework application.
• Workbook activities and note-taking opportunities throughout the session.

After completing this training on mastering difficult conversations participants will be able to:

• Process feelings about difficult conversations.
• Prepare for challenging conversations.
• Practice McLean’s EASE framework for handling difficult conversations.
• Develop an action plan on agreed-upon actions.