Course description
Workplace Success: Eight Key Skills You’ll Need
There have been a number of studies that identify the key skills that workers need to be successful. Various studies call them different things – critical employability skills, soft skills, or transferrable skills. Regardless of the name these skills are critical for workplace success.
Eight of the most commonly identified skills are: Being a Productive Team Member, Flexibility, Problem Solving, Resourcefulness, Giving and Receiving Feedback, Self-Confidence, Creative Thinking and Emotional Intelligence. Many of us possess one or more of these attributes already and perhaps all of them. Luckily these skills can be improved upon through training.
This course looks to take you from where you are now to a new level of understanding for the key skills that will help to make you successful at work.
Learning Objectives
This one-day workshop will help you teach participants:
- Know your own team member roles and responsibilities.
- Understand ways to be an effective team member.
- Know how it feels to experience change and know your level of change tolerance.
- Understand ways to be flexible in times of change.
- Know what a problem is and ways to approach problem solving.
- Recognize the self-fulfilling prophecy and its relevance to their work.
- Appreciate the variety of behaviors that characterize resourcefulness in the workplace.
- Identify tips to giving and receiving feedback.
- Realize the uses of feedback to increase their strengths as leaders in the workplace.
- Recognize self-confident behaviors in the workplace.
- Utilize a three-step process to building your own self-confidence.
- Apply a number of group methods for creative thinking.
- Recount the history of social and emotional intelligence theory.
- Define Daniel Goleman’s five sets of social and emotional competencies and correlate them to workplace experiences.
Upcoming start dates
Training content
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Being a Team Player
This session will have students complete a Team Roles and Responsibilities Questionnaire to determine what kind of team player they are. They will also look at a guidelines to being an effective team leader.
Flexibility
Students will assess their change tolerance in this session by completing an exercise and then explore how to become more tolerant and flexible.
Problem Solving
What a problem is will be defined in this session and students will also look at ways to approach problems. Students will also be introduced to eight essentials to defining a problem and actually solve a problem.
Resourcefulness
This session covers the danger of the self-fulfilling prophecy and explores the characteristics of resourcefulness.
Feedback
This session covers ways to give and receive feedback through feedback interviews and a simulated feedback session.
Self-Confidence
You can use this session to show students about what behaviors are associated with high and low self-confidence. They will also look at a three-step process that can be used to increase self-confidence.
Creative Thinking
Brainstorming as a method for creative thinking is considered here and students will also look at some other methods that can be used for creative thinking.
Emotional Intelligence
This session explores the history of social and emotional intelligence and looks at Daniel Goleman’s five interrelated sets of Social and Emotional Competencies and their importance in workplace success.
Workshop Wrap-Up
At the end of the course, students will have an opportunity to ask questions and fill out an action plan.
Course delivery details
This course can be offered in the following formats:
- On-site
- Online
- Webinar
Why choose Mainstream Corporate Training?
Serving Over 40 Business Verticals, across North America
98.8% Client Satisfaction, 99% citing they would refer our programs to others
ROI realized by clients as early as the first 3 months post training
Reviews
Average rating 5
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Mainstream Corporate Training -Engaging Interactive Professional Development
Mainstream is committed to providing quality training that is essential to successful professional and personal growth; our programs help learners maintain a competitive advantage through insightful and effective training topics. Information continues to change and develop our lives, therefore, our mission...
Great course - helped me to evaluate what I could do to be a better and more effective team member at work. I also know how to give better feedback to my coworkers.