Course description
Employee Dispute Resolution Mediation Through Peer Review And Goal Setting
Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalized procedure to ask, consider, and resolve just these sorts of questions. This one-day workshop will teach you everything you need to know about employee dispute resolution through mediation.
Learning Objectives
This one-day course will help participants learn:
- What the peer review process is
- A process for employees to file grievances and for management to respond
- How to choose a facilitator and panel
- What is involved in the hearing process, from preliminary meetings to the hearing, and the decision process
- What responsibilities and powers a panel should have
- How to apply professional questioning and probing techniques
- Why peer review panels fail and how to avoid those pitfalls
Upcoming start dates
Training content
What is Peer Review?
To begin, participants will discuss what the peer review process is and is not.
Initiating the Process
This session will look at the first three stages of the process: filing a grievance, informing the defendant, and obtaining witness statements.
The Peer Review Panel
During this session, participants will learn who should be on the peer review panel.
Asking Questions
Next, participants will hone their questioning and probing skills.
The Peer Review Process
This session will introduce participants to the remainder of the peer review process: preparation, the hearing itself, and the decision-making process.
Panel Walkthrough
The bulk of the afternoon will be spent role playing a peer review scenario.
Why Does the Process Fail?
To wrap things up, participants will explore common reasons why the peer review process fails and how to avoid or resolve these problems.
Course delivery details
This course can be offered in the following formats:
- On-site
- Online
- Webinar
Why choose Mainstream Corporate Training?
Serving Over 40 Business Verticals, across North America
98.8% Client Satisfaction, 99% citing they would refer our programs to others
ROI realized by clients as early as the first 3 months post training
Contact this provider
Mainstream Corporate Training -Engaging Interactive Professional Development
Mainstream is committed to providing quality training that is essential to successful professional and personal growth; our programs help learners maintain a competitive advantage through insightful and effective training topics. Information continues to change and develop our lives, therefore, our mission...