Course description
Anger Management: Understanding Anger
Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t.
The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This one-day anger management workshop is designed to help give you and your organization that edge.
Learning Objectives
This one-day workshop will teach participants:
- Recognize how anger affects your body, your mind, and your behavior.
- Use the five-step method to break old patterns and replace them with a model for
assertive anger. - Use an anger log to identify your hot buttons and triggers.
- Control your own emotions when faced with other peoples’ anger.
- Identify ways to help other people safely manage some of their repressed or expressed anger.
- Communicate with others in a constructive, assertive manner.
Upcoming start dates
Training content
What is Anger?
To begin the course, participants will consider what anger is and how it affects their lives.
Costs and Pay-Offs
Next, participants will learn about anger costs and pay-offs.
The Anger Process
In this session, participants will learn how pain and trigger thoughts combine to cause anger. They will also explore their own trigger thoughts. An exercise on how to manage anger using an anger log is also included.
How Does Anger Affect Our Thinking?
Next, participants will learn about types of distorted thinking and how they can manage their thoughts and behavior when they are angry.
Understanding Behavior Types
Sometimes, understanding why someone is behaving in a particular way is enough to ease your anger a little. Participants will explore the four main behavior types in this session.
Managing Anger
In this session, participants will learn coping strategies and relaxation techniques to help them manage anger.
Communication Tips and Tricks
Communicating well can help minimize angry situations. This session will give participants some tips on listening well and asking questions.
Course delivery details
This course can be offered in the following formats:
- On-site
- Online
- Webinar
Why choose Mainstream Corporate Training?
Serving Over 40 Business Verticals, across North America
98.8% Client Satisfaction, 99% citing they would refer our programs to others
ROI realized by clients as early as the first 3 months post training
Contact this provider
Mainstream Corporate Training -Engaging Interactive Professional Development
Mainstream is committed to providing quality training that is essential to successful professional and personal growth; our programs help learners maintain a competitive advantage through insightful and effective training topics. Information continues to change and develop our lives, therefore, our mission...