Course description
Managers show their real values when they communicate bad news. Years of saying how important employees are and how much the organization cares for them can prove to be empty words based on how they behave when delivering bad news. This training will allow you to prepare yourself for such situations. You will review best practices, get to know what the “don’ts” are and practice cases in role playing activities
Upcoming start dates
Who should attend?
Prerequisites
- Effective Interpersonal Communication for IT Managers
- Interpersonal Communication Skills for Engineers
- Feedback providing for project managers
- Emotional Intelligence Essentials
Training content
- Types of difficult information
- Naming own concerns
- The art of delivery
- One size does not fit all – importance of flexing to the other side
- “Softening” – messages supporting relationships
Virtual Classroom Delivery
This course is delivered as a Virtual Classroom. Information on course dates and times will be provided when booking.
Certification / Credits
Objectives
- Ability to adapt your messages to the recipient, the situation and the nature of the information
- Competent dealing with the recipients’ reactions
- Reductions of the level of experienced stress.
Quick stats about Luxoft Training Center?
More than 200 training courses
Conducted over 1,500 training sessions
Customized training solutions for business
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Luxoft Training Center
Luxoft Training Center — an essential part of the global technology leader, Luxoft, a DXC Technology Company. We play a pivotal role in propelling B2B businesses forward by delivering customized training solutions. Emphasizing the significance of learning and employee development,...