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Professional Course

Delivering Difficult Information for Managers

Length
8 hours
Price
220 EUR + tax
Next course start
Start Anytime! See details
Delivery
Virtual Classroom
Length
8 hours
Price
220 EUR + tax
Next course start
Start Anytime! See details
Delivery
Virtual Classroom
This provider usually responds within 48 hours 👍

Course description

Managers show their real values when they communicate bad news. Years of saying how important employees are and how much the organization cares for them can prove to be empty words based on how they behave when delivering bad news. This training will allow you to prepare yourself for such situations. You will review best practices, get to know what the “don’ts” are and practice cases in role playing activities

Upcoming start dates

1 start date available

Start Anytime!

  • Virtual Classroom
  • Online
  • English

Who should attend?

Prerequisites

  • Effective Interpersonal Communication for IT Managers
  • Interpersonal Communication Skills for Engineers
  • Feedback providing for project managers
  • Emotional Intelligence Essentials

Training content

  • Types of difficult information
  • Naming own concerns
  • The art of delivery
  • One size does not fit all – importance of flexing to the other side
  • “Softening” – messages supporting relationships

Virtual Classroom Delivery

This course is delivered as a Virtual Classroom. Information on course dates and times will be provided when booking.

Certification / Credits

Objectives

  • Ability to adapt your messages to the recipient, the situation and the nature of the information
  • Competent dealing with the recipients’ reactions
  • Reductions of the level of experienced stress.

Quick stats about Luxoft Training Center?

More than 200 training courses

Conducted over 1,500 training sessions

Customized training solutions for business

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Luxoft Training Center
Warsaw Spire, plac Europejski 1
00-844 Warsaw

Luxoft Training Center

Luxoft Training Center — an essential part of the global technology leader, Luxoft, a DXC Technology Company. We play a pivotal role in propelling B2B businesses forward by delivering customized training solutions. Emphasizing the significance of learning and employee development,...

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