Course description
Perfecting Your Inside Sales Methodology
Arm your inside sales representatives with six methodical principles to gain more customers and more sales. Inside sales people often struggle with six methodology principles. Basic telephone tips are simple tools, however they are sometimes overlooked. Many stumble with presentation techniques while some confuse features with benefits. Others default to passive language rather than powerful words- and most it seems have difficulty with know how and what questions to ask. We cover all of these principles to perfect your inside sales methodology.
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Who should attend?
Training content
- Basic Telephone Tips
- Be Prepared
- Be Enthusiastic
- Be UrgentPhone Tools
- Calendar
- Map
- Phone Script
- Prepared Rebuttals
- Set Call Goal
- Call for Set Period of Time
- Don't Quit Until You Reach Call GoalPresentation
- Always Use Please and Thank You
- Use Prospect's Name 5 Times in the Conversation
- Identify Yourself and Your Company
- State Your Purpose for the Call
- Close on a Minor Point, With a QuestionFeatures vs. Benefits
- Features Are What the Product Has or Does
- Benefits Are Why Your Prospect Would Want Those FeaturesPowerful vs. Passive Language
- Use Language That Takes Charge of the Call
- Powerful Isn't Rude or Pushy but Polite and FirmQuestions 101
- Answer Questions With Questions to Gain Information
- Ask Questions You Know the Answer to
- Use Tie-Down to Gain Agreement Between You and the Prospect
Costs
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Lorman Education Services - Live and On-Demand Courses
Lorman Education Services is a leading provider of online professional development and corporate training for organizations and individual professionals. For more than 30 years, Lorman has delivered relevant, high-quality, professional-level courses that cover a broad range of business and technical...