Course description
Email Collections: Do's and Don'ts
Learn how email can help improve your collections and what some of the most common mistakes are. Technology has changed how we communicate and do business. Businesses and collectors have the added challenge of trying to contact customers or debtors who may only use cell phones, have given up their landline phones, and use email, instant messages, social media websites and text messages as their primary form of communications. Learn how you can use email to enhance your customer’s experience and streamline your business’ productivity in relation to getting paid. Learn how email can help improve your collections and what some of the most common mistakes are when using email and how you can avoid them.
Learning Objectives
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Who should attend?
Training content
- Using Email to Communicate With Your Customers
- What You Can Do
- What You Can't Do
- Best Business Practices Regarding Email–Obtaining Consent to Use Email
- Laws Pertaining to Email–Can Spam Rules–The Federal Trade Commission–The Fair Debt Collection Practices Act
- Risks of Using Email
- Benefits of Using Email for Your Business
- Protecting Your Business While Using EmailAddressing Privacy Issues
- Hacking
- Identity TheftSending Invoices With Email
- Do I Need Permission?
- Sending AttachmentsSending Statements With Email
- Do I Need Permission?
- Verifying DeliveryCorresponding Through Email About Past Due Accounts
- Sending Backup Documentation
- Proof of Delivery
- Proof of Sale or Order
- Dunning Notices
- Final Notice Before Further Action
Costs
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Lorman Education Services - Live and On-Demand Courses
Lorman Education Services is a leading provider of online professional development and corporate training for organizations and individual professionals. For more than 30 years, Lorman has delivered relevant, high-quality, professional-level courses that cover a broad range of business and technical...