Course description
Collection Ethics
Learn how to avoid the traps and get the information you need to be an efficient and ethical collector. Collecting money is increasingly challenging. One of the main rules of collecting is preventing the debtor from sidetracking the process by claiming a violation of any of the regulations protecting the debtor. This topic is designed to show you how to avoid ethical and regulatory traps that can keep you from being an effective collector by understanding the FDCPA, FCRA, ethical rules, trust account procedures, other regulatory issues, and more.
Learning Objectives
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Who should attend?
Training content
- Ethical Issues Complying With the Fair Debt Collection Practices Act
- Applicability
- Rules
- Penalties
- Practical ApplicationsEthical Issues Complying With the Fair Credit Reporting Act
- Reporting
- Correcting Reports
- Obtaining Credit Reports
- Permissible Uses of Credit ReportsLegal Ethics for Lawyers and Nonlawyers
- Candor to Tribunals
- Represented Parties
- Unrepresented Parties
- ConflictsEthical Considerations Regarding Trust Accounts
- Recordkeeping and Accounting
- Protection of Funds and Property
- Payment of FeesOther Privacy and Regulatory Issues
- HIPAA and Hitech
- Red FlagsBusiness Ethics and Collections
- Federal Acquisition Regulations Requires Adoption of Code of Conduct
- False Claims Act and Fraud Enforcement and Recovery Act
- Responsible Corporate Officer Doctrine
Costs
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Lorman Education Services - Live and On-Demand Courses
Lorman Education Services is a leading provider of online professional development and corporate training for organizations and individual professionals. For more than 30 years, Lorman has delivered relevant, high-quality, professional-level courses that cover a broad range of business and technical...