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Collection Ethics

Lorman Education Services
Training overview
Professional Course
1.5 hours

Course description

Collection Ethics

Collection Ethics

Learn how to avoid the traps and get the information you need to be an efficient and ethical collector. Collecting money is increasingly challenging. One of the main rules of collecting is preventing the debtor from sidetracking the process by claiming a violation of any of the regulations protecting the debtor. This topic is designed to show you how to avoid ethical and regulatory traps that can keep you from being an effective collector by understanding the FDCPA, FCRA, ethical rules, trust account procedures, other regulatory issues, and more.

Learning Objectives

  • You will be able to explain collection requirements under the FDCPA and FRCPA and other regulations that affect the manner in which you undertake collection efforts.
  • You will be able to identify and correct potential collection process issues.
  • You will be able to recognize potential ethical issues arising out of your collection practice.
  • You will be able to review your collection procedures to ensure compliance with a myriad of governing regulations.

  • Who should attend?

    This live webinar is designed for presidents, vice presidents, loan officers, loan department personnel, credit and collection managers, branch managers, accountants and attorneys.

    Training content

    • Ethical Issues Complying With the Fair Debt Collection Practices Act
    • Applicability
    • Rules
    • Penalties
    • Practical ApplicationsEthical Issues Complying With the Fair Credit Reporting Act
    • Reporting
    • Correcting Reports
    • Obtaining Credit Reports
    • Permissible Uses of Credit ReportsLegal Ethics for Lawyers and Nonlawyers
    • Candor to Tribunals
    • Represented Parties
    • Unrepresented Parties
    • ConflictsEthical Considerations Regarding Trust Accounts
    • Recordkeeping and Accounting
    • Protection of Funds and Property
    • Payment of FeesOther Privacy and Regulatory Issues
    • HIPAA and Hitech
    • Red FlagsBusiness Ethics and Collections
    • Federal Acquisition Regulations Requires Adoption of Code of Conduct
    • False Claims Act and Fraud Enforcement and Recovery Act
    • Responsible Corporate Officer Doctrine


    The cost of this Collection Ethics live webinar is $199 per participant.

    About Lorman Education Services

    Lorman Education Services

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    Contact info

    Lorman Education Services

    Lorman Education Services
    2510 Alpine Road
    54702 Eau Claire Wisconsin

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