Certificate in Customer Service Excellence
LEORON Professional Development Institute
Course description
Certificate in Customer Service Excellence
Customer Service Excellence has become one of the essential competitive advantages of companies who can use it to be differentiated in the market and provide superior services to clients in order to exceed customers’ expectations. Customer service is a skill which can be learned and mastered through practice and persistence.
This 3-day course is designed to exchange international standards and best practice knowledge by applying different training techniques, like relevant case studies, games, workshops, and exercises, which enable you to provide a positive and memorable experience to your customers. In addition, the course will help you and your company rise above the competition.
Who should attend?
Anyone interacting directly with Customers (Via phone or Face to Face):
- All Customer Service Representatives (CSRs).
- Inbound & Outbound Call Center Agents,
- Showrooms,
- Store Customer Service Representatives.
- Customer Service Officers,
- Customer Service Executive,
- Customer Service Managers,
- Key Account Managers and Account Managers,
- Customer Service Supervisors
Training content
The training course content for this 3-day in-house Certificate in Customer Service Excellence course is as follows:
- Module 1: Who we are and what we do
- Module 2: Customer service excellence
- Module 3: Communication first
- Module 4: Dealing with customers via telephone
- Module 5: Dealing with customers face to face
- Module 6: Your attitude is everything
- Module 7: Solving customers' problems
- Module 8: Exceeding customer expectations, reaching satisfaction
- Module 9: Handling different types of customers
- Module 10: Handling customer complaints
- Module 11: Customer negotiation
Why choose Leoron?
LEORON has worked with some of the largest companies in the World - but importantly we care about the individual. Through our Customer Happiness Team we ensure that everyone who attends a LEORON course has the support before, during and after to ensure their training needs are met.
We offer the highest level of training delivery, whether that be in our live-virtual training or in-classroom sessions, with our expert instructors guiding you through everything so that you’re left feeling assured and confident to utilize your new knowledge going forward.
About Leoron
LEORON Professional Development Institute
LEORON is the fastest growing global training institute in the World, having evolved over the past 11 years into a dominant training institute that offers a comprehensive set of training and development solutions to both individuals and businesses. Our locations...
Contact info
LEORON Professional Development Institute
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