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CXD-105: Citrix Virtual Apps and Desktops 7.x Help Desk Support

Layer 8 Training
Training overview
2 days
English
Professional course

Course description

Duration: 2 days
Price: $2000

Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. In this course, you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team. Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact. You will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. By the end of the course, you will be able to solve or escalate end-user issues appropriately.

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Training Content

Course Outline

Module 1: Fundamental Architecture for the Help Desk Role

  • Introduction to Citrix Virtual Apps and Desktops
  • The Help Desk Role for Citrix Virtual Apps and Desktops
  • Help Desk Support Methodology
  • Citrix Help Desk Priorities

Module 2: Citrix Director

  • Introduction to Citrix Director
  • Navigating the Director Console
  • Performing Typical Help Desk Actions

Module 3: End User Access

  • Access Methods
  • Authentication
  • Subscriptions, Favorites, and Experience
  • Solving User Access Issues
  • Real World Troubleshooting Scenarios

Module 4: Citrix Receiver

  • Receiver Types
  • Receiver Deployment Methods
  • Solving User Issues with Citrix Receiver

Module 5: User Sessions

  • Defining User Sessions
  • Solving Session Related Issues

Module 6: Printing with User Sessions

  • Printer Types and Management
  • Solving Common Printer Related Issues

Module 7: Support

  • Citrix Help Desk Support Methodology
  • Solving Additional User Issues and Scenarios

About Layer 8 Training

Layer 8 Training

Layer 8 Training

Layer 8 Training is the largest Citrix authorized training provider in North America. Founded in 2008, Layer 8 has been awarded Citrix Authorized Learning Center of the Year multiple times including three consecutive years from 2016 - 2018. Our experienced...


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Contact info

Layer 8 Training

Suite A-980
10624 S. Eastern Ave.
89052 Henderson NV

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www.layer8training.com

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