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Client Centricity

Training overview
8 hours
Next start date: Enquire for details - Worldwide
On-site / Company-specific

Course description

Client Centricity

  • Client relationship management and client centricity
  • Powerful questioning and active listening
  • Social styles, power maps and trust equation
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Who should attend?

This course is suitable for first time managers, middle management, and individual contributors. 

Training Content

  • Understanding customer relationship management and customers.
  • Powerful questioning & active listening to address client requests efficiently.
  • Understanding Relationship Styles, Empathy Map and Trust Equation.
  • Inculcate client centricity in team members
  • Simulation play - Participants play Trust simulation in the role of a client facing person addressing client queries and winning the client’s trust for the organization.
  • Simulation debrief will focus on the following:
    • Effectively applying social styles and flexing one’s style to suit customer needs
    • Building trust with clients & best practices
    • Collaborate with team to drive client centricity


The cost of this course varies. Please contact the provider via the information request form to get a quote.

About supplier


KNOLSKAPE is an end-to-end learning and assessment platform for “accelerated employee development"​. By leveraging experiential technologies, industry and business contextualization, and rich talent analytics, KNOLSKAPE can accelerate learning and development in an engaging manner to help improve business performance. More...

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