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Effective Communication in a Virtual Workplace

IT Management and Leadership Institute
Training overview
Corporate / Group Training
On-site
2 hours
Start dates
Online
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IT Management and Leadership Institute

Course description

Effective Communication in a Virtual Workplace

This Interpersonal Communication in a Virtual World course is designed to enhance the students’ ability to effectively communicate, both in-person and working virtually, with their peers, clients, management, vendors, staff and others by expanding their knowledge of communication-based concepts, techniques, and best practices.

Training content

Emotional intelligence

  • Self-awareness and self-management
  • Social awareness and relationship management

Merrill & Reid Social Styles

  • Driver
  • Expressive
  • Analytical
  • Amiable

Question Usages/Purposes

Accuracy, clarification, completeness, relevance, etc.

Active Listening

  • Traditional active listening topology
  • Caring-based listening topology

Virtual communication types and effectiveness

  • Written
  • Phone
  • Video

Listening Styles

Action, informational, etc.

Virtual Technology Best Practices

  • Synchronous communication tools
  • Asynchronous communication tools

Problem Solving Listening Framework

Person, topic, delivery, and setting

Email Communications

  • Your written legacy
  • Tips When Writing Emails
  • Ways to enhance your email efficiency

Certification / Credits

Upon completion of the Effective Communication in a Virtual Workplace course, students will be able to:

  • Use emotional intelligence concepts to their professional advantage
  • Strategically select the best communication medium when working virtually
  • Use structured questioning techniques to fact finding and other workplace-related discussions
  • Apply structured listening techniques to gain deeper understanding of problems and issues
  • Maximize the value of personal and professional interactions

About ITML Institute

IT Management and Leadership Institute

Founded in 2009, the IT Management and Leadership Institute is a leading provider of IT leadership, interpersonal communication and business skills training. It is also the governing body of two certifications in IT management: Information Technology Management and Leadership Professional...


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Contact info

IT Management and Leadership Institute

23 Woody Island Road
01748 Hopkinton Middlesex

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