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ITIL® Practitioner Program

IT Chapter
Training overview
3 days
1,950 CAD + tax
French, English
On-site / Company-specific
Next start date: Delivered at a time and date of your preference - North America
Start dates
North America
Delivered at a time and date of your preference  (French)
1,950 CAD
Delivered at a time and date of your preference  (English)
1,950 CAD

Course description

ITIL® Practitioner Program: Onsite TrainingITIL® Practitioner Program: Onsite Training

This ITIL® Practitioner ITIL® Practitioner Program aims to provide participants with a comprehensive overview and hands-on experience of how to apply, assess, and improve ITIL® best practices. The course will last three days and includes a sample examination and preparation to reinforce the knowledge gained. This course can be taken in either French or English.


A maximum of 8 participants can attend this onsite training course. 

Who should attend?

In order to take this course and sit for the ITIL® Practitioner certificate exam, course participants must have previously achieved their ITIL® Foundation Exam certification.

Training Content

Course Content

The content of this course has been designed to prove that IT Service Management (ITSM) professionals are equipped with the necessary skills to apply ITIL® concepts in their organization. Additionally, the content is designed to provide managers with confidence that the members of their team are ready to begin and successfully implement the required improvement initiatives.

Certification Exam

The ITIL® Practitioner exam is broken down as follows:

  • Open book (ITIL® Practitioner Guidance publication allowed during exam)
  • 1 hour and 45 minutes
  • Scenario-based exam (Questions relate to a case study)
  • 6 sets of multiple-choice questions (MCQs), 40 questions in total
  • Each question is worth 1 mark
  • Pass with a score of 70% (28 marks) or higher


The cost of this onsite training course is 1,950 CAD. Included in this fee are the following materials:

  • Student Binder
  • Sample examination questions and answers
  • Axelos ITIL® Practitioner guide

About supplier

IT Chapter

IT Chapter

IT Chapter has operated in the field of IT since 2003 and conducted accredited IT training sessions since 2009. Based in Montreal, Quebec, IT Chapter has grown its expertise in the areas of Information Technology, ITIL® Processes Implementation, ITSM Consulting...

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