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Baggage Claims and Proration

International Air Transport Association
Training overview
Length: 3 days
Course homepage: Click here
Training type: Classroom / Public

Course description

Baggage Claims and ProrationBaggage Claims and Proration- 3-Day Course

When a bag is mishandled then the cost to recover that bag is shared between airlines. There are certain rules and process that airlines have to follow, including recently updated IATA Resolution and new profiles. Learn baggage pro-rate from the moment of payment of passenger claim till the agreement is made and the settlement of pro-rate amounts between respective carriers takes place. Looking at various case studies, this Baggage Claims and Proration course will help you better understand the essentials of the baggage proration process.

By the end of this 3-day course, participants will have developed the skills necessary to identify first needs expenses, accurately pro-rate invoicing steps, and will be moer aware of rules related to baggage pro-rate under Warsaw and Montreal Convention for international carriage by air. You will also be up-to-date on the latest developments of the IATA Resolutions (valid as of June 2016).

Who should attend?

Prior to enrolling in Baggage Claims and Proration, participants should have good base knowledge of lost and found and baggage tracing functions. This course is ideal for baggage claim officers, proration officers, and airline customer service officers involved in baggage claims.

Training Content

The training content for Baggage Claims and Proration addresses the following topics:

  • Fraud prevention
  • Forwarding mishandling baggage rules
  • Profiles of typical interline baggage claims
  • Proof of fault
  • Different delayed, lost, pilferage and damage pro-rate cases
  • Warsaw and Montreal Convention for international carriage by air related to baggage claims
  • Development on standard baggage pro-rate notice


The cost for this course is $2,200

About supplier

International Air Transport Association

The International Air Transport Association (IATA) serves as the trade association for the world’s airlines, representing some 260 airlines or 83% of total air traffic. IATA also supports many areas of aviation activity and play an integral role in helping to shape industry...

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International Air Transport Association

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