Course participant reviews for Managing Tough Conversations
Average rating 5
The three step process to managing the conversations was great.
It's helpful to have specific examples of using techniques in practical situation and the materials and takeaways are great because I can reference them in the future.
I will incorporate these skills in the 1x1 meetings and feedback sessions with my team and client conversations.
The framework for prepping and the conversations are going to applied to my work and conversations I have with my team.
The ability to practice the concepts in the session madde it all seem real.
The reflection exercise really helped me understand how to connect with everyone in the conversation.
I will use this template and practice it. My team will also benefit from this structure.
Practicing the format in front of the group helped everyone learn together. This format is really useful and allows me to feel prepared without spending hours trying to map out ...
These tools will help me stay in a positive space and help disarm the person I am talking to.
I loved the hands-on practice and the worksheets. I will practice these conversations and prepare!
LOVED this workshop! Real life applications. The framework was extremely helpful and I couldd visualize myself having these conversations.
Helpful concepts, Great Tools
I like the interactive exercises, especially being able to practice with peers.
I feel prepared to have these tough conversations now
Great use of time, and keeping everyone engaged as a team.
I appreciated the ability to ask questions and not feel rushed as we think through impact to these topics in our day-to-day lives.
Working through real life scenarios was very valuable to me.
Enjoyed utilizing the worksheet throughout the discussion, really considered different types of learners.
Great approach to managing difficult situations. Good reminder to not start off with negative vibes.
Great focus on the other person you are having a conversation with, less about me and more about them.
The Breakout sessions were valuable to apply the learnings
This felt like a safe space to ask questions and practice the material we were learning. This can be hard when it comes to difficult conversations.
The amount of interaction and getting many people involved in exercises was valuable.
Great tools that I can aply immediately to work.
The practice portion was incredibly helpful and it was amazing to watch my colleague succed in the main exercise. Sometimes seeing someone else do it so well is incredibly helpful